Order to Cash Specialist - #190386

The Role

As a valued member of our Order to Cash (O2C) team, you will be responsible for billing and cash collection within your assignment. Your role is critical in ensuring the financial health of our operations and delivering a seamless experience for our clients.

In this role, you will support the design, delivery and adoption of new and existing tools, policy and procedure and technology that help improve overall billing and collections effectiveness and client experience. Working closely with the overall finance team to deliver an accurate, end to end, efficient order to cash operation.

Key Responsibilities

• Ownership of the Order to Cash process for you assigned clients.
• Supporting the design, implementation of strategies, policy and tools that deliver improved accuracy of invoicing, cash flow and overall collections effectiveness across all regions.
• Billing to include delivery of bills to Clients via email, post, Client portal upload or other applicable method. Proactively review work orders and recurring charges to minimise billing errors prior to issuance of bill to client. review and action corrections throughout the month in preparation of month end billing run.
• Query resolution & Salesforce queue management to include Ownership of billing/dispute queries and escalations, through to resolution providing clear swift response to Client, recording all correspondence and remedial actions in the agreed systems of record.
• Cash Collections, maintain and regularly review Clients assigned to you ensuring timely reconciliation and Cash Collections,ensuring accurate client classification and segmentation to provide insights into overall health of the debt ledgers (Collectable, Disputed invoices, non-payment reasons, Insolvencies, Terminating clients, Bad Debts).
• Adhere to quality assurance for all processes.
• Utilize financial software and tools to perform day to day activities and ensure timely, accurate month end close processes.
• Work with internal functions to ensure the smooth end to end account creation and order to cash management of new, acquired and exiting clients.
• Maintain records in accordance with business and regulatory requirements to ensure internal and external audit compliance
• A continuous improvement and customer focused mind-set, always striving to deliver an excellent internal and external client experience.
• To be a team player, working and communicating across peers and colleagues to exchange knowledge, experience, and improved ways of working.
• Compliance with all applicable internal and external business and regulatory requirements, policies and proceduresand training.
• Any additional tasks deemed necessary by the business.

Candidate Requirements

• Experience in Billing, credit control or order to cash function.
• Ability to work independently, as part of a team, and ability to work collaboratively with cross-functional teams and across all levels.
• Diligent, accurate and detailed with good communication and management skills.
• Excellent analytical and problem-solving skills.
• Experience working on multiple projects/queries at once and be confident liaising with key/senior stakeholders within the business.
• Strong interpersonal and communication skills (written and verbal), as well as the ability to maintain professionalism under pressure.
• Highly accurate data entry, sound numeracy skills and an understanding of the transactions of the end-to-end order to cash cycle.
• Maintaining professional conduct and courteous workplace relations at all times.
• Strong time management skills to aid effective prioritization of day-to-day task and meet key deadlines and service levels, and a willingness to assume accountability for timely invoicing and submissions.
• Excellent quality of work, to aid success against personal and business key performance objectives.
• Competent IT skill: proficiency with CRMs, and financial applications, Microsoft Office (Excel, Outlook, Word) and ability to learn and adapt to new IT systems.