Operations Support Manager - #68187

Job Title Operations Support Manager

Job Summary

NHS Blood and Transplant is a Special Health Authority, dedicated to saving and improving lives through a wide range of services to the NHS. It has a wide and diverse remit including, blood donation, organ and tissue donation and stem cells. NHSBT could not deliver these services without the support of our frontline Blood Donation teams.

You will make sure that we identify any opportunities to improve our ability to collect blood products and use continuous improvement methodology to realise these opportunities. You will be an important part of making sure Blood Donation and NHSBT are able to save and improve the lives of patients.

You will be part of a supportive team and will be actively encouraged to share your ideas and thoughts on how we successfully embed processes and ways of working, to ensure that we are able to deliver and improve upon the service we provide donors and patients. This role also allows you the opportunity to work with colleagues from all levels of the organisation up to and including the Executive Directors.

Main duties of the job

Role

In this role within Blood Donation (BD) you will work to support the achievement of organisational and directorate objectives. In particular, to work with the Assistant Director (AD) in the delivery of objectives relating to blood and components collection activity, continuance improvement and emergency response. Your responsibilites will include:

• Advising the Assistant Director on performance indicators, business as usual improvement initiatives, pathways, national guidance, and policies.
• Leading the development, motivation, and inspiration of the Donor Records and Continuous Improvement teams, demonstrating adherence to NHSBT’s core purpose and behaviours, and ensuring that regulatory targets and compliance against quality, risk and governance standards are met.
• Fostering excellent communication and working relationships with Assistant Directors, Heads of Regions, their teams and stakeholders from across the Blood Supply Chain.
• Delivering key key performance indicators and other targets within Blood Donation Collections, ensuring that the department is achieving against the Blood Supply Strategy.
• Driving and leading the development of continuous improvement plans to improve performance and the service we provide to our donors, patients and frontline colleagues
  
  

About You

Experience and Knowledge

• Experience of developing service opportunities, through business planning, monitoring, & leading the implementation of change management processes
• Experience of planning over short, medium and long-term timeframes and adjusting plans and resources accordingly
• Experience of identifying performance trends and root causes of performance issues
• Leadership and management experience
• Experience of developing effective performance interventions
• Knowledge of change management and service redesign
  
  

Qualifications And Training

• Educated to Masters level in relevant business subject, supported with post qualifying experience OR substantial equivalent demonstrable knowledge and experience to Masters level (see Experience and Knowledge)
  
  

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

About Us

At NHS Blood and Transplant, we’re incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers.

It’s an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme.

We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community.

Three small words, one big difference - Caring, Expert and Quality.

Together we'll save and improve more lives than ever

This vacancy will close at 23:59 on Sunday 19 May 2024

Interviews are anticipated to be held on w/c 10 June 2024 - subject to confirmation

For informal enquiries please contact Darren Bowen, Assistant Director Operations,

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification.

Please also view the benefits information sheet which details the benefits of working for NHSBT and the hours of work, salary, leave entitlement etc. for this role.