Operations Manager- Neighbourhoods - #194149

About The Role

Are you an experienced leader looking for your next opportunity to drive performance and deliver outstanding neighbourhood services?

As our Operations Manager – Neighbourhoods, you will play a key leadership role in delivering high-quality housing management services across our general needs customer base. Leading a team of Area Housing Managers, you will ensure our services are customer-focused, efficient and aligned to our values and regulatory responsibilities.

You will drive performance, service improvement and consistency across the region, ensuring we deliver a responsive, accessible and high-quality service that puts customers at the heart of everything we do.

Key Responsibilities:

• Lead and inspire a team of Area Housing Managers to deliver excellent tenancy and neighbourhood management services.
• Drive performance and continuous improvement across housing services, ensuring value for money and high customer satisfaction.
• Develop and deliver operational plans in line with business objectives and strategy.
• Ensure effective tenancy management, maximising tenancy sustainability and supporting positive neighbourhood outcomes.
• Use customer insight, feedback and performance data to improve services and shape future delivery.
• Manage complaints effectively, ensuring learning is embedded and service improvements are implemented.
• Build strong relationships with internal teams, local authorities and external partners to deliver joined-up services.
• Manage budgets and resources effectively, ensuring services are well-resourced and deliver against agreed targets.

Why Join LiveWest:

You’ll be joining a collaborative and forward-thinking organisation where you can make a real difference to our customers and communities. This is a fantastic opportunity to influence service delivery at a strategic level, lead high-performing teams, and contribute to shaping the future of our neighbourhood services.

This is a full time, permanent role working 37 hours per week.

Hybrid working is available for this role working 2–3 days in the office dependent on business need. You can be based from our Exeter, Tolvaddon or Weston office.

For further information about this role, and LiveWest, please view our candidate information pack.

About The Candidate

To be successful in your application for the role of Operations Manager – Neighbourhoods, you will have the essential skills and experience for a level 3 role (please see candidate information pack) and the following role specific skills and experience:

Essential:

• Proven leadership experience with the ability to inspire, influence and engage teams and stakeholders.
• Experience of managing performance and delivering service improvements within a customer-focused environment.
• Strong communication skills with the ability to challenge and influence at a senior level.
• Experience of delivering projects or operational plans to agreed outcomes and timescales.
• Ability to build and maintain effective relationships with internal and external stakeholders.
• Experience of working with data, insight and performance metrics to drive decision making and improvement.
• Understanding of housing management services and tenancy management principles.
• Knowledge of regulatory and legislative requirements relevant to housing services.
• CIH / HNC qualification (or equivalent experience), or willingness to work towards.
• Evidence of continuing professional development.
• Full UK driving licence.

Desirable:

• CIH accredited membership (or willingness to work towards).

Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.

About The Company

Our Reward and Benefits:

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.