Operations Manager/ Duty Manager - #142724

Lakeside, Essex :Grays RM20 2AD: reliably commute or plan to relocate before starting work

Salary A GBP 27,500: A GBP 29,500

full time week days and weekend availability required

Benefits

• Company events
• Company pension
• Discounted or free food
• Employee discount
• On:site parking
• Store discount
  
  

New Opportunity : F and B Enthusiasts, Duty Managers and assistant managers.

Are you an ambitious, energetic manager looking to make the next leap in your career?

Our client is a market leader within the Leisure market. Their growth and innovation have enabled them to establish themselves in this growing industry.

If you have what it takes to be part of a flag ship site in a new and exciting development, please apply with a covering letter to why you think you will be an exceptional choice for the role.

If youre ready to join this fast:paced, fun and people:focused environment, heres what the role will include and make sure you are perfect for the role leading one of our sites:

Team Leadership

• Ensure team are performing their roles effectively at all times.
• Ensure team have individual performance plans.
• Monitor team performance and conduct regular appraisals and meetings
• Ensure that the Management Team are performing as per their specified roles.
• Perform duty manager shifts, as first point of contact and safe running of the park.
• Ensure all team are aware of the companies H and S, Legal, Insurance and other compliance related matters.
• Develop team incentive schemes to help motivate the team performance.
• Confident in managing 16 years old + full time and casual staff of teams up to 50.
  
  

Customer Service

• Ensure team members are promoting and providing the highest level of customer service.
• Immediately responding to customer service in store.
• Ensuring our customers have an amazing experience every time they visit.
• Be articulate and confident under pressure when dealing with difficult situations.
• Operations Management
• Implement programs that support and encourage individual performance and improving departments.
• Adhere to opening and closing procedures and financial reporting.
• F and B management, Food Hygiene and Stock Control.
• Be a very good at multi task management and organising the day.
  
  

Relationship Management

• Develop and maintain collaborative relationships with customers and local communities.
• Establish and maintain active and constructive relationships with other teams in the organisation.
  
  

Health and Safety

• Be involved in rolling out Flip Outs safe practices and procedures in their specific areas of work including but not limited to RAs, Ways of Working, Health and Safety.
• Be able to respond quickly to and investigate any incidents that may occur.
• Keep up to date with Health and Safety procedures.
  
  

Site Management

• Ensure the Exterior and Interior of the Park is pristine, brand and operationally compliant.
• Manage support all departments including cleaners, FOH, F and B and Marshalls.
• Weekly checks of key safety equipment such as CCTV and Fire Alarms.
• Our client, pride themselves in delivering an amazing customer experience and providing a fun environment for their team to grow within.
  
  

Heres what will make you the perfect fit to the role:

• At least 1 years management experience within leisure, or hospitality in a similar role.
• Excellent communication skills and at organising tasks
• People:Focused and a great motivator.
• Leads by example with a hands:on approach.
• Takes Initiative and a forward thinker.
• Works well within a team environment and able to manage all age ranges.
• Remains calm under pressure and always positive when faced with challenges.
• Willing to work a mixture of shifts throughout the week including evenings and weekends
  
  

Desired Qualifications

• First Aid.
• Food Hygiene
• Relevant H and S qualifications.
• Job Types: Full:time, Permanent