Operations Manager - #143781

Equans is looking for an Operations Manager to join the team in Burnley on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

This is an onsite role, based at Alert House, Burnley.

Reporting to the Account Director, be responsible for day-to-day management of commercial and contractual compliance of FM services at Blackburn and Lancashire schools. To ensure that all services are provided consistently to the required standard and that they meet the specific requirements of the FM Contract and Authority Requirements.

The post holder will be responsible for minimising performance deductions by delivering the hard and soft services element of the contract effectively and by responding in a timely manner to all relevant issues in accordance with the requirements of the Project Agreement. To develop effective processes and procedures within the department and demonstrate an observable commitment to Behavioural Safety and embracing a Safety-First culture.

What will you deliver?

• Take responsibility for leading the on-site senior management team, delivering to agreed service levels within agreed budgets
• Deliver the business strategy in the service area and achieve service objectives and profit while maintaining a high level of Customer satisfaction
• Provide leadership and guidance to the team to increase performance thorough consistency and innovation
• Responsible for all FM operations including hard and soft services
• Responsible for all aspects of Technical compliance including planned and reactive tasks
• Manage the onsite technical team including management of sickness, absence and holidays and involvement in appraisals and performance management
• Produce monthly reports and ensure minimum service and unavailability deductions on all projects
• Ensure full compliance with relevant policies and procedures, codes of practice, statutory requirements and ensure professional standards are maintained
• Develop and implement a dynamic planned preventative maintenance system to meet the changing requirements of the service and demands on plant and equipment
• Act as Technical Adviser to the Maintenance Team and relevant groups within the Company regarding management and operation of the engineering services, including the development and maintenance of contingency plans
• Ensure risk assessments and method statements are in place as deemed necessary for both hard and soft services
• Ensure CAFM System is up to date at all times and ensure all reactive and PPM tasks are completed within project agreements
• Control the management of expenditure and income as delegated by the Account Director to meet agreed budgets and to maximise efficiencies whilst achieving the required quality standards
• Deliver a pro-active subcontractor management strategy ensuring successful delivery of services into the contract, in a cost effective and timely manner
• Ensure all staff are trained and aware of their health and safety responsibilities in accordance with statutory policy and procedures
• Take responsibility for all aspects of Water Safety
• Take responsibility for all aspects of Fire Safety and the annual review of Fire Risk Assessments across the portfolio
• Attendance / assistance at end user / client meetings, ensuring all actions from end user client meetings are delivered
• Agree objectives and targets for accountable staff, ensuring that priority is given to their achievement.
• Contribute to the creation of a dynamic team to achieve delivery of the key objectives. This includes rigorously assessing performance, mentoring, developing, recruiting, replacing and otherwise strengthening the team
• Carry out regular audits across all services to ensure services are being maintained to agreed standards and performance, including ISO & OHSAS standards
• Act as on call duty manager as required
• Fully support the Account Director in all aspects of contract delivery and future growth and deputise for the Account Director as and when required
  
  

What can we offer you?

On offer is a competitive salary, company vehicle or allowance, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app
  
  

Who are we looking for?

• ONC/HNC in Facilities management (or equivalent in specialist trade)
• IOSH Managing safely
• Previous experience in managing an Hard FM team maintenance team
• Experience of liaising directly with the client on similar FM projects
• Experience of undertaking AP/RP duties within similar FM projects
• Knowledge of relevant legislation and industry guidelines
• Able to exercise budgetary control
• Possess a firm understanding of Health & Safety
• Knowledge of relevant legislation and industry guidelines
• Knowledge of PFI contracts
  
  

This role includes a DBS Enhanced check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.