Operations Excellence Specialist - #147680
UPS
Date: 16 hours ago
City: Leighton Buzzard
Contract type: Full time
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description
Operations Excellence Specialist
Based at Polar Speed Distribution Ltd, 8 Chartmoor Road, Leighton Buzzard, LU7 4WG
Salary: £38,000 per annum.
Monday to Friday working between 0800-1800.
40 hours per week.
Polar Speed, a UPS company, is a logistics company and innovative provider of temperature sensitive transportation and pharmaceutical supply chain solutions in the UK.
Polar Speed has a reputation for quality, compliance, operational and customer facing technology and monitoring solutions in the growing temperature-sensitive pharmaceutical logistics market in the UK.
The company specialises in active temperature-controlled deliveries to hospitals, pharmacies, wholesalers and medical care surgeries as well as to end patients which it serves through its homecare business. Its customers include some of the best known pharmaceutical brands in the world.
We offer a wide range of benefits including 28 days’ holiday (including bank holidays) building to 33 days (including bank holidays) in the sixth full holiday year and a company pension scheme, and UPS Perks At Work scheme.
Due to the nature of the work we do and for successful applicants, Polar Speed will be required to process enhanced disclosure criminal record checks.
Key Responsibilities
Supporting the Operational Excellence Manager with the maintenance of the quality management system (QMS) in accordance with the GDP guidelines, GPhC, ISO 9001 and ISO 13485 and 14001 standards.
Supporting Depot Managers with the ongoing compliance with relevant standards, legal requirements, regulations and the PSDL documented policies and procedures.
Investigation of incidents, including deviations, non conformances, client feedback and customer complaints, including the logging, notification and full investigation.
Works with the operational training team.
Supporting the preparation of responses to Depot audit findings/CAPA and action plans.
Supporting in the preparation and review of risk assessments for risk management and change control requests.
Supporting document owners, ensuring the effective and timely completion of all documentation within the QMS, in line with procedures for the control of documents, physical and electronic records.
Participating in meetings to discuss incident investigations, CAPA, change control and risk assessment.
Assisting with the monitoring and evaluation of trends in warehouse, transportation, and vehicle temperature conditions to ensure that products and orders are stored and transported in the correct conditions.
Reviewing records relating to premises and equipment, including temperature records, alarm tests, calibration certificates and maintenance records.
Completing client transportation questionnaires.
Evaluating KPI reports for internal and external customers.
Identify potential gaps in the processes and make recommendations for possible improvements.
Complexity
Strong organisational and communication skills, with excellent attention to detail.
Able to show initiative and be proactive, working well under pressure.
Able to build effective working relationships with other members of the operations excellence team, internal customer and clients.
Good understanding of the quality standards required and being able to promote a positive quality culture within the company.
Must appreciate the need to retain confidentiality where appropriate.
Specialised Knowledge
Able to use Word, Outlook, Excel, Teams and PowerPoint.
Use of electronic QMS (Zen QMS) and Polar Track - training will be required as required.
Demonstrate a general understanding of company policies and procedures, pharmaceutical logistics and supply chain.
Knowledge of General Distribution Practice.
Employee Type
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description
Operations Excellence Specialist
Based at Polar Speed Distribution Ltd, 8 Chartmoor Road, Leighton Buzzard, LU7 4WG
Salary: £38,000 per annum.
Monday to Friday working between 0800-1800.
40 hours per week.
Polar Speed, a UPS company, is a logistics company and innovative provider of temperature sensitive transportation and pharmaceutical supply chain solutions in the UK.
Polar Speed has a reputation for quality, compliance, operational and customer facing technology and monitoring solutions in the growing temperature-sensitive pharmaceutical logistics market in the UK.
The company specialises in active temperature-controlled deliveries to hospitals, pharmacies, wholesalers and medical care surgeries as well as to end patients which it serves through its homecare business. Its customers include some of the best known pharmaceutical brands in the world.
We offer a wide range of benefits including 28 days’ holiday (including bank holidays) building to 33 days (including bank holidays) in the sixth full holiday year and a company pension scheme, and UPS Perks At Work scheme.
Due to the nature of the work we do and for successful applicants, Polar Speed will be required to process enhanced disclosure criminal record checks.
Key Responsibilities
Supporting the Operational Excellence Manager with the maintenance of the quality management system (QMS) in accordance with the GDP guidelines, GPhC, ISO 9001 and ISO 13485 and 14001 standards.
Supporting Depot Managers with the ongoing compliance with relevant standards, legal requirements, regulations and the PSDL documented policies and procedures.
Investigation of incidents, including deviations, non conformances, client feedback and customer complaints, including the logging, notification and full investigation.
Works with the operational training team.
Supporting the preparation of responses to Depot audit findings/CAPA and action plans.
Supporting in the preparation and review of risk assessments for risk management and change control requests.
Supporting document owners, ensuring the effective and timely completion of all documentation within the QMS, in line with procedures for the control of documents, physical and electronic records.
Participating in meetings to discuss incident investigations, CAPA, change control and risk assessment.
Assisting with the monitoring and evaluation of trends in warehouse, transportation, and vehicle temperature conditions to ensure that products and orders are stored and transported in the correct conditions.
Reviewing records relating to premises and equipment, including temperature records, alarm tests, calibration certificates and maintenance records.
Completing client transportation questionnaires.
Evaluating KPI reports for internal and external customers.
Identify potential gaps in the processes and make recommendations for possible improvements.
Complexity
Strong organisational and communication skills, with excellent attention to detail.
Able to show initiative and be proactive, working well under pressure.
Able to build effective working relationships with other members of the operations excellence team, internal customer and clients.
Good understanding of the quality standards required and being able to promote a positive quality culture within the company.
Must appreciate the need to retain confidentiality where appropriate.
Specialised Knowledge
Able to use Word, Outlook, Excel, Teams and PowerPoint.
Use of electronic QMS (Zen QMS) and Polar Track - training will be required as required.
Demonstrate a general understanding of company policies and procedures, pharmaceutical logistics and supply chain.
Knowledge of General Distribution Practice.
Employee Type
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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