Operations Administrator - #189577

Ref Number B02-10604 Professional Expertise Administration and Business Support Department School of Life & Medical Sciences (B02) Location London Working Pattern Full time Salary £36,433-£41,833 Contract Type Permanent Working Type On site Available for Secondment No Closing Date 19-Jun-2026

About us

The Ear Institute has circa 75 staff located in a multi-disciplinary facility dedicated to understanding the mechanisms of hearing and the causes of deafness. The Institute together with its partner, the Royal National Throat, Nose and Ear Hospital (RNTNEH), is a major national and international centre for specialist training and research, hosting a National Institute for Health Research (NIHR) Biomedical Research Centre (BRC) Theme in 'Deafness and Hearing Problems'. A RAND analysis of highly-cited publications ranked UCL No.1 in England for both ‘Deafness and Hearing’ and for ‘Audiology and Speech & Language Pathology’.

Training the next generation of auditory scientists is a priority at the Ear Institute. The Institute offers a BSc in Audiology and range of Master's-level programmes, as well as short courses for students and health-care professionals. It also hosts three-and four-year PhD programmes in a wide range of basic and clinical disciplines, including genetics, cell and molecular biology, auditory neuroscience and human auditory function.

To find out more about our research and teaching visit http://www.ucl.ac.uk/ear/

About the role

We are looking for a proactive and highly organised Operations Administrator to join the Ear Institute’s Professional Services team. This varied role is central to ensuring the smooth day-to-day running of the Institute, supporting building management, operations, facilities, and internal events.

You will act as the lead administrative contact for UCL maintenance staff and contractors to maintain a safe, efficient, and welcoming environment

You will also act as a key point of contact for staff and visitors, coordinating meetings and committees, managing office and space requirements, and supporting a range of operational activities. The role also involves organising internal events and providing on-the-day support.

This is an excellent opportunity to contribute to a dynamic, world-leading research and teaching environment while developing a broad skill set across operations, administration, and event delivery.

This role does not meet the eligibility requirements for a Skilled Worker Visa certificate of sponsorship under UK Visas and Immigration legislation. Therefore, UCL will not be able to sponsor individuals who require right to work in the UK to carry out this role.

Closing date: 19 June 2026

Please note that if we get a large number of suitable applicants we may close the job earlier than the stated date.

Interviews will be held on in-person at the Ear Institute on 16 July 2026, and candidates need to be available for that date.

About you

You will be an organised and detail-oriented administrator with experience working in a fast-paced, deadline-driven environment. You will have excellent communication and interpersonal skills, you enjoy building effective working relationships with a wide range of stakeholders.

With strong organisational and time-management abilities, you will be able to juggle multiple priorities while maintaining accuracy and high standards. You will be a proactive, flexible, and solutions-focused, with a positive, can-do attitude.

You will bring experience in administrative support, including facilities and building-related responsibilities, committee servicing, and event organisation. Confidence using Microsoft Office and a willingness to learn new systems are essential, along with the ability to work independently and as part of a team.

Please see the attached job description and person specification for full details.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance
• Find out more

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. Our department holds an Athena SWAN Silver award, in recognition of our commitment and demonstrable impact in advancing gender equality.

Read more about our commitment to Equality, Diversity and Inclusion