Operations Administrator - #142606

Job Title: Operations Administrator

Location: 6 Queens Lane, Bromfield Industrial Estate, Mold, CH7 1JR

Salary: Up to GBP30,000 per annum, Dependend on experience

Job Type: Permanent, Full Time

About Us

Jackson Fire and Security is a rapidly expanding company with operations across the UK, offering fire and security solutions to a wide range of sectors, including education, social housing, property management, and retail. From basic fire extinguishers to large:scale commercial installations, were trusted for our quality, reliability, and service.

Were looking for a highly organised, proactive, and customer:focused Operations Administrator to join our team. This is a full:time, permanent, office:based role working Monday to Friday, 8:00am to 5:00pm. Flexibility may occasionally be required to meet business needs.

Key Responsibilities

Customer Service and Communication:

• Act as a key point of contact for customer queries, providing timely and professional updates via phone and email.
• Liaise directly with customers regarding job bookings, changes, follow:up work, and general service updates.
• Follow up with customers post:service to gather feedback and ensure satisfaction.
• Handle incoming service:related queries and complaints in a calm, helpful, and solution:focused manner.
• Maintain strong relationships with regular clients and ensure a consistently high level of service delivery.
  
  

Operational Support And Administration

• Process and check inspection reports and invoices with accuracy and attention to detail.
• Enter, update, and manage job and customer data in company databases and CRM systems.
• Assist with the scheduling of engineer appointments and job tracking to ensure timely service.
• Monitor and manage incoming emails, ensuring they are forwarded to the correct departments or dealt with promptly.
• Coordinate internal communications between engineers, sales, and project teams to ensure seamless service delivery.
• Support the operations team with general administrative duties including document preparation, filing, and data management.
• Maintain spreadsheets, generate reports, and ensure accuracy in recorded data using Excel.
• Manage general office tasks including ordering supplies, maintaining stock levels, and supporting overall office efficiency.
• Answer incoming calls and route them to the relevant team members or handle queries where appropriate.
  
  

Requirements

About you:

• Strong organisational skills and a high attention to detail.
• Excellent customer service skills and a friendly, professional manner.
• Confident using Office 365, CRM systems, and other business software.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work under pressure.
• A proactive and adaptable approach with a willingness to take initiative.
• Previous experience in an administrative or customer:facing office role is essential.
  
  

The Benefits

• 25 Days annual leave plus Bank Holidays
• Additional day off for your birthday
• Continuous training and development opportunities
• Private medical insurance
• Company pension scheme
• Opportunities for progression within the organisation
• Regular team:building events and social activities
• Quarterly recognition awards for outstanding performance
  
  

If youre an organised, customer:focused individual who enjoys variety in your work and wants to be part of a growing team, wed love to hear from you.

Please click APPLY to send your CV, to be considered for this role.

Candidates with the relevant experience or job title of; Operations Assistant, Administrator, Customer Service Assistant, Client Services Assistant, Operations Assistant, Business Support, Business Administrator may also be considered for this role.