National Compliance Manager - #146339

We now have an opportunity for a talented individual to join our team as a Field Based Network Compliance Manager working at various locations around the UK.

As the UK’s largest independent parcel network, The APC is committed to delivering service excellence. The Network Compliance team plays a crucial role in achieving this by working closely with APC depots and head office functions to enhance service standards and operational efficiency.

About the Role

We now have an opportunity for a talented individual to join our team as a Network Compliance Manager. In this role, you will be instrumental in supporting our programme to deliver service excellence, ensuring depots have the tools, knowledge, and best practices needed to drive continuous improvement. A key focus will be on developing and implementing KPI-driven strategies that enhance compliance, efficiency, and overall service performance.

The main responsibilities of this role include:

· Excellence Programme: Supporting depots in implementing and maintaining best practices to drive service excellence.

· Content & Development: Creating, maintaining, and publishing key operational material in different formats for the online environment, ensuring depots have access to up-to-date reference material and guidance.

· Compliance & Performance Management: Conducting depot visits and KPI analysis to identify areas for improvement, undertake root cause analysis, and implement corrective actions.

· Network Development: Working with Depot Principals to drive service excellence and ensure APC policies, processes, and procedures are fully understood and embedded.

· Collaboration & Best Practice Sharing: Identifying, developing, and sharing best

practices across the network to support standardisation and continuous improvement.

· Depot Support & Issue Resolution: Assisting in the resolution of disputes and supporting depot recovery operations when required.

Who We’re Looking For

This role requires a proactive individual with a strong operational mindset, excellent people management skills, and the ability to interpret and act on data insights. The ideal candidate will have experience in operational management, network compliance, or a similar role within the logistics or parcel delivery sector.

You should be:

• Analytical – Able to interpret KPIs and identify trends to drive performance improvements.
• Organised & Detail-Oriented – Capable of managing multiple projects and ensuring compliance with APC standards.
• An Effective Communicator – Skilled in engaging and influencing stakeholders at all levels.
• Flexible & Field-Based – Willing to travel regionally and nationally to support depots as needed, this will include frequent overnight stays away during the week.

Flexibility is essential and the successful candidate will also have excellent people management skills alongside strong administration, communication, planning and organising attributes. Previous industry experience is desirable, preferably within an operations environment, change management or continuous improvement background.

The APC environment is fast-paced, and data driven, but you will be working within an environment where you can really make a difference, and where your results will be recognised. APC colleagues enjoy outstanding opportunities for progression, alongside a competitive salary, company car, benefits, and the support of a great team around you.

Experience using platforms such as Monday.com for project or compliance tracking, and a working understanding of AI-based tools or data analytics platforms, would be highly advantageous

Travel and accommodation expenses are covered by the business.

Job Type: Full-time

Location: Hybrid – Field Based

Benefits:

• Company car
• Company pension
• Private medical insurance