Multi-Store Manager - Gloucester Quays - #146493
Claire's
Date: 3 weeks ago
City: Gloucester
Contract type: Full time
Main Responsibilities
Serve the Customer:
Serve the Customer:
- Ensure consistent and world class Customer experiences through proper implementation of our GUEST program in all stores and with all team members.
- Know our Customer – know what’s important to them, what they are ‘into’ now, and how can we best meet their desire to stay trendy and hip. Keep apprised of fashion trends.
- Achieve store sales plans and use performance targets (e.g. Conversion, Transactions, Average Dollar Sale (ADS), Units per Transaction (UPTs), Sales per Labor Hour (SPLH), % Penetration (% Accessories, % Jewellery, % EP) to maximize business results.
- Analyse reports to identify ways to maximize individual store performance; develop action plans to achieve targets.
- Be a role model, supporting all Company direction and initiatives. Set clear and consistent expectations to ensure a standardized thought process and approach.
- Motivate others to succeed – cultivate a ‘winning’ culture. Leverage fun and competitive contests to encourage the winning spirit.
- Empower store teams to win through training and coaching and development.
- Organize, set priorities, meet deadlines, follow-up, motivate and hold the store teams accountable for performance.
- Effectively build and coach a winning team, using encouragement, feedback and recognition.
- Hire, train, develop and retain qualified store teams; utilize all communications and interactions as coachable moments and for on-the job training.
- Maximize performance through effective utilization of the Company’s performance management processes.
- Communicate goals and expectations to store teams. Provide relevant feedback in a manner that fosters mutual trust and personal development.
- Using key business reports, evaluate weekly store performance to ensure goals are successfully achieved, make adjustments and maximize opportunities.
- Manage employee schedules, to include setting hours and timesheets
- Ensure proper training and stores’ utilization of all Loss Prevention tools and compliance to all programs to minimize loss and achieve shrink targets.
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