Mobile Service Dispatcher- London - #194908

What to Expect Tesla is looking for a Mobile Service Dispatcher to work on one of the most progressive vehicle brands in
the world. This position requires a high-level customer and employee interaction, so the ideal candidate
will not only possess the technical acumen, but also the ability to provide a strong level of customer
service. If you are interested in becoming a part of a world-class service team supporting the latest EV
technology, we are interested in hearing from you.
To succeed at Tesla, you must be energetic, highly organised, and work smart as well as have a passion
for the Tesla brand

What You'll Do

• Coordinate repairs in accordance with new and used warranty guidelines and specifications
• Determine if technical solution can be resolved remotely, over the phone, or requires technician work.
• Communicate with customers through text, calls, email or other internal communications to provide service status, scheduling updates, payments and answer questions
• Coordinate scheduling of customers to hour block windows to ensure maximum throughput and routing of mobile service technicians
• Respond to roadside requests to coordinate the servicing of customer vehicles.
• Plan with service leadership for any PTO, vehicle downtime/maintenance and adjustment of vehicles on road to meet/exceed customer demand
• Available to work on additional responsibilities as assigned to meet business needs

What You'll Bring

• Relevant experience in a customer facing role delivering excellent service, preferably from a technical/ automotive environment
• Strong understanding of parts process, warranty, and ability to translate technical knowledge into customer friendly language both written and verbally
• Ability to effectively handle multiple priorities, organize workload, and meet deadlines
• Strong verbal and written communication skills over phone, email, and SMS, in English.
• Ability to address and defuse difficult conversations and customer conflict
• Thrive in a fast-paced environment with multiple priorities while maintaining attention to detail
• Valid driver’s license for Ireland, 2-year minimum driving record required with a clean driving history

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.