Medical Information and Medical Operations Manager - #144498

About This Role

As the Medical Information & Medical Operations Manager, you will play a vital role in ensuring the delivery of high-quality medical information services and operational support across the UK and Ireland. You will oversee the management of third-party providers, ensuring compliance with internal standards and national regulations. Your responsibilities will include leading the medical components of Patient Support Programmes, overseeing compassionate supply programmes, and supporting pharmacovigilance and product complaint functions. Additionally, you will manage relevant SOPs and working processes, ensuring they are up to date and aligned with Biogen standards. This role provides an opportunity to contribute significantly to the advancement of patient care and organizational excellence while collaborating across functional teams.

This is a hybrid role requiring ~50% on-site working in the Biogen Maidenhead offices.

What You’ll Do

• Lead and oversee the UKI Medical Information Service, ensuring adherence to Biogen standards and national guidelines.
• Manage external providers to ensure quality deliverables of Medical Information Services.
• Maintain and create Standard Response Letters and FAQs for external Medical Information providers.
• Respond to second-line medical inquiries, including conducting literature reviews and providing tailored responses.
• Provide regular insights and reports on evolving customer needs to cross-functional teams and leadership.
• Manage compassionate supply and free-of-charge stock requests, including approvals and interactions with healthcare professionals.
• Oversee medically led elements of Patient Support Programmes across the Biogen portfolio.
• Ensure adverse event reports and product complaints are directed to appropriate departments as per SOPs.
• Co-lead biannual reviews of SOPs and working processes, ensuring updates are integrated when needed.
• Provide ABPI review and final certification signatory input for promotional materials created by cross-functional teams.
• Collaborate closely with the Medical Director and other stakeholders to optimize medical operations and compliance.
  
  

Who You Are

You are a detail-oriented professional with a passion for delivering accurate and impactful medical information. You thrive in collaborative environments and possess the ability to adapt to dynamic situations while maintaining focus on quality and compliance. Your ability to understand complex scientific and medical information, coupled with excellent organizational skills, ensures you can prioritize and execute tasks effectively. You approach challenges with a solutions-driven mindset and are committed to enhancing patient care and operational excellence.

Required Skills

• Primary life sciences degree (MPharm or equivalent preferred).
• Proven experience in industry, in a Medical Information role.
• Demonstrated experience working with third-party Medical Information providers.
• Proven ability to handle medical inquiries and generate tailored responses, standard responses, and FAQs.
• Experience managing compassionate supply and free-of-charge stock requests.
• Familiarity with the ABPI Code of Practice, including review and approval processes.
• Strong organizational skills and the ability to prioritize effectively.
• Ability to interpret and analyze technical, scientific, and medical information.
• Proven ability to work independently while maintaining confidentiality.
  
  

Preferred Skills

• Experience in neurology and/or immunology.
• Advanced skills in database interrogation and search result interpretation.
  
  

Job Level: Management

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.