Learning Experience & Delivery Manager - #139615

British Sugar is a home-grown success story and one of the most efficient and competitive beet processers in the world. Around 3,500 farmers based in East Anglia and the East Midlands supply our four advanced manufacturing sites with eight million tonnes of sugar beet every year. We, in turn, make this in to over 1 million tonnes of sugar, serving customers across the UK, Ireland and increasingly growing commercially in the EU and world sugar markets. Job Title: Learning Experience & Delivery Manager

Location: Peterborough with flexibility to work from home.

Travel to sites - Wissington, Bury St-Edmonds, Newark, Cantley approx. once per quarter.

Function: People Team – Talent & Leadership

Grade: 5

Salary Band: £49,155 – £60,599

Reporting To: Head of Talent & Leadership

About The Role

We’re looking for an experienced Learning Experience & Delivery Manager to join our Talent & Leadership team at British Sugar. In this key role, you’ll be responsible for planning, managing, and coordinating the face-to-face delivery of operational training across our business. You’ll help ensure our people are equipped to do their jobs safely and effectively, while delivering engaging and timely learning experiences.

You’ll be the linchpin in turning data-driven training needs into pragmatic, actionable delivery plans that align with operational capacity and budget. This role plays a vital part in realising the benefits of our PeopleHub SuccessFactors system, improving how we operate through automation and data insight.

Key Responsibilities

• Training Plan Development: Create a 15-month rolling delivery plan for Supply Chain & Agriculture role-based training (including onboarding and refreshers), based on data from PeopleHub.
• Delivery Oversight: Ensure training (safety, technical, leadership) is delivered on time and within budget, balancing training with business demands.
• Stakeholder Collaboration: Work with Site General Managers, Operations & Engineering Support Managers, and the Head of Technical Agriculture to review and finalise the training plan, with quarterly check-ins.
• Attendance & Capacity Planning: Monitor learning time and attendance, enabling proactive capacity planning and maximising session attendance.
• Training Coordination: Liaise with internal and external providers (approx. 70 providers total) to execute training smoothly.
• Issue Management: Act quickly with operational leaders to resolve scheduling disruptions without compromising budget or delivery.
• Learning Experience: Use PeopleHub Learning to create a clear, engaging user experience and manage logistics (venues, equipment, materials).
• Budget Oversight: Track training budgets, raise POs, analyse feedback, and identify improvements.
• Continuous Improvement: Identify areas for streamlining and cost-saving, manage the training mailbox, and maintain strong provider relationships.
  
  

What We’re Looking For

• Proven experience managing the delivery of operational training at scale
• Strong project management and stakeholder engagement skills
• Confident using data, learning systems (PeopleHub/SuccessFactors), and reporting tools
• Commercial mindset – able to balance cost, quality, and impact, manage budgets wisely, and spot efficiencies
• Proactive problem-solver who can stay calm under pressure and adapt quickly
• A learner-focused mindset with a commitment to delivering a great experience
• Experience improving training processes and driving delivery efficiency
• Someone who lives our values and brings ‘the how’ to life in everything they do
  
  

Staying Safe

• Keep myself and my team safe. Challenge unsafe behaviours and actions. Encourage my team to speak up. Be visible and show a genuine interest in safety. Empower my team to find safe and simple ways to make things happen.
  
  

Driving to Action

• Be clear about the actions and behaviours expected. Remove waste and improve efficiency. Be cost conscious. Hold others accountable for decisions that help us achieve our targets.
  
  

Working Together

• Always with the customer in mind spot and act on any negative actions. Encourage cross-functional teamworking. Develop relationships across team to create win/win solutions. Use my network to share and champion ideas.
  
  

Respecting Each Other

• Listen to others. Demonstrate respectful behaviours that enable high performance. Treat people fairly and encourage different views. Ask people from other functions for their input and advice.
  
  

Open & Flexible

• Challenge barriers and find ways to remove them. Coach my team to overcome barriers and find solutions. Find new and better ways to do things.
  
  

If you're passionate about creating meaningful learning experiences and want to make a real impact in a dynamic, operational environment — we'd love to hear from you.

We are committed to creating an environment where all our people are treated with respect and given the opportunities to succeed. We want British Sugar to be a great, inclusive place to work for everyone.