Lead Content Designer - #138516

Introduction

In this role, you’ll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centres offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground-breaking impact for a wide network of clients. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

We Offer

• Regular and frequent promotion and progression opportunities to ensure you can drive and develop your career with us
• Feedback and checkpoints throughout the year; no one off annual reviews here
• A multitude of training opportunities from classroom to e-learning, mentoring and coaching programs as well as the chance to gain industry recognized certifications
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
• A culture where your ideas for growth and innovation are always welcome
• Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, 1 month paid paternity leave, 16 weeks fully paid maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday, a gym discount scheme, online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
  
  

Your Role And Responsibilities

Content designers create and communicate meaning throughout product or service experiences for users and customers. They help people understand the value of IBM-designed solutions and client experiences with clarity and consistency and guide people to advance their next steps to achieve their goals. Core skills include:

• Modeling and structuring content to create viable, feasible, and desirable solutions.
• Conducting thorough research and analysis to inform content.
• Writing, editing, and curating content for accuracy, clarity, and usability.
• Simplifying complex content for users.
• Creating content that motivates users to take action.
• Establishing and maintaining a consistent voice and tone throughout the content journey
• Defining content goals and user journeys based on user or customer objectives.
• Localizing content for diverse audiences and markets
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Managing and mentoring high-performing Content teams providing them with guidance training and constructive feedback within a supportive collaborative and inclusive environment
• Acting autonomously and with authority while dealing effectively with changing priorities and deadlines
• Persuading stakeholders to adopt a user-centred evidence-based approach by presenting information and arguments clearly and convincingly both verbally and in writing
• Scoping writing editing and managing user-centred content for a range of platforms tools and transactional services
• Understanding the wider implications and long-term impact of business issues and activities
• Developing and embedding content standards guidelines and processes that promote quality consistency and best practice
  
  

As an equal opportunities’ employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance.