Junior Support Specialist - #193450

Junior Support Specialist

Do you enjoy helping people and solving problems? Are you curious about technology and eager to develop your skills in a fast-growing software company? If so, we'd love to hear from you.

About Booking Experts

At Booking Experts, we're transforming the way hospitality businesses operate. Our all-in-one software platform helps holiday parks, campsites and accommodation providers manage reservations, automate processes and deliver exceptional guest experiences.

We work with hospitality businesses across Europe and continue to grow rapidly. Our mission is simple: to help hospitality entrepreneurs spend less time on administration and more time focusing on their guests.

As part of our team, you'll join a fast-growing SaaS company where innovation, ownership and customer success are at the heart of everything we do.

About the Role

As a Junior Support Specialist, you'll be one of the first points of contact for our customers. You'll help users get the most from Booking Experts by answering questions, resolving issues and providing practical advice on how to use our platform effectively.

You'll join our Customer Success team, where you'll receive extensive training, guidance from an experienced buddy and access to our Learning Management System (LMS). This role offers an excellent opportunity to build your technical knowledge, develop customer-facing skills and grow your career within a leading hospitality software company.

Along the way, you'll work closely with colleagues across Product, Development, Sales and Marketing, helping ensure that customer feedback is heard and acted upon.

What You'll Be Doing

• Supporting customers via chat, email and phone.

• Investigating customer questions and finding effective solutions.

• Advising users on how to get the most value from the Booking Experts platform.

• Helping customers understand new features, product updates and best practices.

• Delivering customer training sessions, webinars and knowledge-sharing activities.

• Creating and improving educational content and support materials.

• Escalating technical issues and collaborating with Product and Development teams when required.

• Gathering customer feedback and sharing insights with internal teams.

• Keeping customer records and support documentation up to date.

• Contributing to the continuous improvement of our support processes and customer experience.

About You

We're looking for someone who is enthusiastic, eager to learn and enjoys helping others.

You'll likely have:

• An interest in technology, software and digital solutions.

• Strong communication skills and a customer-focused mindset.

• The ability to listen carefully and understand customer needs.

• Good analytical and problem-solving skills.

• A proactive attitude and willingness to learn.

• The confidence to work with different stakeholders and teams.

• The ability to stay organised and manage multiple tasks at the same time.

Previous experience in customer support, hospitality, retail or another customer-facing environment is a bonus, but not essential.

What You'll Bring

You're positive, curious and motivated to learn. You enjoy helping people, take ownership of your work and aren't afraid to ask questions when faced with something new.

You communicate clearly, work well as part of a team and enjoy solving problems. Most importantly, you're someone who wants to develop professionally while making a real impact for our customers.

What We Offer

• A competitive salary based on your experience.

• Annual salary reviews.

• A 10% salary increase after your first year.

• Hybrid working opportunities.

• 25 days of annual leave.

• A structured onboarding programme with a dedicated buddy.

• Access to our Learning Management System (LMS), internal training and ongoing development opportunities.

• Clear opportunities to grow your career within Booking Experts.

• The opportunity to make a real impact in a growing international SaaS company.

The Hiring Process

Apply

Submit your application and tell us a bit about yourself.

Initial Review

We'll review your application and get back to you within five working days.

First Interview

Meet the team and learn more about Booking Experts and the role.

Second Interview

A deeper conversation about your experience, skills and approach to customer support.

Offer

If it's a great match on both sides, we'll be delighted to welcome you to Booking Experts.