Junior IT Engineer - #187267

Ipswich

Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we’re bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees.

We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.

Due to continued growth and success, we are looking for a Junior IT Engineer to join our IT team. This is an exciting opportunity for an enthusiastic and service-driven individual who is looking to develop their IT career within a fast-growing business. In this role, you will support the IT team in delivering proactive and responsive IT services to over 300 users across the UK and Ireland. You will be responsible for handling IT support tickets, assisting with hardware and software troubleshooting, supporting new starters, and ensuring colleagues receive a high level of IT service.

The Role – Junior IT Engineer

• Provide 1st line IT support for hardware and software issues including laptops, phones, and printers
• Monitor and respond to tickets in the IT helpdesk system, escalating when required
• Set up and configure new starter equipment, including laptops, mobiles and required applications
• Maintain and update IT asset registers
• Provide remote support to colleagues across the UK and Ireland
• Assist with administration of the 3CX phone system
• Communicate clearly with users and keep them updated on ticket progress
• Identify recurring issues and help create guides and documentation for the company intranet
• Produce basic weekly reporting
• Participate in IT team meetings and support IT projects when required
  
  

What You Will Need in the Role of Junior IT Engineer

• At least 6 months experience in an IT support role
• Experience working in a customer-facing environment
• Strong knowledge of Microsoft systems
• Excellent communication skills (written and verbal)
• Good problem-solving and analytical skills
• Ability to prioritise workload and work under pressure
• High attention to detail
• Service-driven and responsive to users
• Reliable and committed to delivering high-quality work
• Passionate about technology and continuous improvement
  
  

What You Will Learn & What Liquidline Can Offer You:

Being a part of Liquidline is more than just a job – it’s a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited too:

• 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
• Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
• Candidate Referral Program: Help grow our team and earn rewards
• Company Bonus Scheme: Celebrate success with us.
• Enhanced Sick Pay: Supporting you when you need it most
• Enhanced Parental Leave: Comprehensive support for your family journey
• Salary Sacrifice Pension Scheme: Save for your future with ease.
• Life Assurance & Income Protection (UK Only): Peace of mind for you.
• HSF Health Plan: Access affordable healthcare.
• YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
• Employee Assistance Programme: Mental health support, virtual GP services and more.
• Menopause Support via Stella App: Tailored support for this stage of life.
  
  

Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.

Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there’s never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth.

We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!