Journey Comms Executive - #190360

About The Role

Journey Comms Executive

Contract – 12 months Fixed Term Contract

Location – Hybrid with once weekly travel to Andover Office

Salary- £30,000 to £35,000

Hours – Monday to Friday 9am to 5pm

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

To champion and optimise the 'in-life' journeys of our customers by creating and maintaining clear, effective, and engaging communications across various touchpoints.

This role drives cross-platform initiatives that enhance the overall customer experience, streamline processes and operating costs. To maximise customer satisfaction, the role holder will test messaging on real customers through robust feedback loops, customer surveys and close analysis of customer engagement data.

The role holder will be responsible for developing models which power AI dialogues, maintaining content, crafting customer communications, and collaborating with cross-functional teams to ensure consistent and impactful messaging, as well as adhering to the agreed internal approval framework. They will drive internal knowledge of service communications within our in-life customer journeys to support advisers in providing confident and effective query resolutions, as well as prompt identification and escalation of issues or customer feedback.

By leveraging data insights, identifying trends, and implementing best practices, the role plays a pivotal role in simplifying processes, enhancing digital interactions, and fostering long-term customer relationships.

With a specific focus on loyalty and engagement. The role holder will understand and enhance how communications and service processes intertwine to provide an effortless journey for customers.

The role embodies a commitment to continuous improvement, stakeholder engagement, and a customer-centric approach in all aspects of communication and interaction with our customers.

What’s in it for you

As well as a competitive salary, our benefits package includes:

• Group bonus scheme
• Generous pension with a 6% pension gift from us
• 36 days holiday (with the option to buy and sell a further 5 days)
• Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more)
• Your own health plan
• Access to a wellbeing hub
• Shopping discounts
• Recognition awards healthcare scheme healthcare scheme
• Give as you earn
• 3 volunteering days
  
  

About You

What we’re looking for:

• Proven experience in creating clear and effective customer-facing communications across various channels
• Experience in developing AI dialogues, understanding
• Strong copywriting skills
• Demonstrated ability to drive initiatives that rationalise and improve processes, particularly in reducing paper outputs and optimising touchpoints.
• Experience in engaging stakeholders at all levels to gather insights, share data, and drive decisions.
• Ability to spot trends, patterns, and opportunities for improvement, coupled with problem-solving skills.
• A collaborative mindset with a history of working effectively in cross-functional teams.
• A proactive approach to achieving personal and team goals, seeking opportunities for personal development, and acting on feedback
• Strong verbal and written communication skills, with the confidence to express opinions, provide feedback, and present ideas in meetings
• Familiarity with CRM systems like Salesforce Service Cloud/Marketing Cloud, and the ability to create and maintain Knowledge articles
  

Your Recruitment Journey

We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

Your process

• Screening call with Talent Acquisition Team
• Interview with the hiring manager and team, which will be held on Monday, 6th July, from our Andover office.
• A short writing exercise
• Offer
  
  

If successful, we’ll contact you to tell you the great news of your offer and welcome you to Simplyhealth, followed by details of your conditional offer of employment. The offer will be subject to our pre-employment checks, completed by our 3rd party partner Experian, which include a basic disclosure and barring service (DBS) and credit check.

Please contact our Talent Acquisition Team if you have any questions; [email protected].

Apply

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