IT Technician (Maternity Cover) - #195619

Are you passionate about technology and enjoy solving technical challenges? Sandwell College is looking for a proactive and customer-focused IT Technician to join our IT Services team on a 12-month fixed-term maternity cover contract.

Supporting more than 15,000 students and staff across The Sandwell Colleges, you'll play a vital role in ensuring our technology infrastructure enables outstanding teaching, learning and business support. Based at our Sandwell College campus, with opportunities to work across other college sites when required, you'll provide first- and second-line technical support while helping to maintain a modern, innovative and reliable IT environment.

Whether you're installing new equipment, troubleshooting technical issues or supporting users with digital technologies, you'll make a real difference every day while developing your skills within a busy and supportive IT team.

Key Responsibilities

• Provide responsive first- and second-line IT support to staff and students through the College Helpdes
• Install, configure, maintain and relocate a wide range of IT equipment, including PCs, laptops, Apple Macs, tablets, printers, SmartScreens, projectors, webcams and other peripherals
• Deploy software applications and desktop builds using the College's desktop management systems
• Carry out user account administration and support desktop management activities
• Diagnose and resolve hardware, software, network and connectivity issues
• Support users with College systems, applications and digital technologies, providing advice and guidance where required
• Maintain accurate IT documentation, asset registers and audit records
• Promote high standards of IT security, confidentiality and customer service
• Assist with enrolment activities and other College-wide operational support when required
• Participate in training and continuous professional development to maintain up-to-date technical knowledge
  
  

Skills, Knowledge And Expertise

• An Advanced Level qualification or equivalent in an IT-related subject
• GCSE English and Maths (or equivalent)
• Experience working within a busy IT support environment, ideally within education
• Strong knowledge of Windows desktop operating systems, hardware installation and software deployment
• Experience supporting a wide range of IT peripherals, including printers, SmartScreens, webcams and audio-visual equipment
• Experience troubleshooting desktop, hardware and network connectivity issues
• Knowledge of desktop management systems and software deployment tools
• Excellent customer service, communication and problem-solving skills
• Strong organisational skills with the ability to maintain accurate technical documentation
• A flexible and adaptable approach with the ability to prioritise a varied workload.
• A full UK driving licence and access to a vehicle
  
  

Benefits

Top-Tier Salaries – We offer sector-leading pay with some of the most competitive salaries around

Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential

Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed

Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute

Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more

Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best

Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles

Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount

Free Will Writing – We’ve got your back with professional support for your future planning

Free Flu Vaccine – Stay healthy and protected at no cost to you

Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health

We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year.