IT Systems Administrator - #189404

Systems Administrator

Salary: Up to £33,000 - £38,000, based on skills and experience

Contract Type: Permanent - 35 hours a week

Location: Hybrid working (office based in Oswestry) – typically 2 days in the office per week

Closing Date : 19th May 2026

Here at Practice Plan Group (a proud part of Wesleyan), we are the UK’s leading provider of practice-branded patient membership dental plans. Here at Practice Plan Group (a proud part of Wesleyan), we are the UK’s leading provider of practice‑branded patient membership dental plans. Colleagues often tell us we’re not like most businesses—our supportive, collaborative culture makes all the difference.

Find out more about who we are: https://www.practiceplan.co.uk/

Make a Difference in our Technology department

This is an excellent opportunity for an experienced professional to balance day-to-day systems administration with involvement in a range of impactful transformational projects, as we continue an exciting period of change and technological growth.

In this role, you will be accountable for ensuring the stability, performance, and security of our IT systems, while also providing guidance and mentorship to junior team members. You will work closely with stakeholders across the business to ensure our IT infrastructure remains robust, fit for purpose, and aligned with business needs.

This position offers the opportunity to broaden your technical skill set as we adopt new technologies, while playing a key role in shaping and supporting our evolving IT landscape.

Your Impact

Here’s how you’ll make a difference:

• Ensure the availability, performance, and security of IT systems, meeting agreed Service Level Agreements.
• Deliver assigned internal projects and support other System Administrators with technical implementations.
• Oversee the day-to-day operation of the IT Service Desk, ensuring high-quality support to colleagues.
• Support IT Operations planning, budgeting, and lifecycle management of systems, identifying solutions for future needs.
• Maintain accurate, high-quality system documentation and records.
• Uphold information security standards, working with internal and external stakeholders to ensure systems are secure and regularly tested.
• Provide senior technical support and act as an escalation point, assisting with 1st/2nd line support when required.
• Communicate effectively across IT, Practice Plan Group, and the wider Wesleyan Group.
• Mentor and support junior team members and undertake relevant training as required.
• Work in accordance with established policies and procedures.

What You’ll Bring

• Experience working with Windows operating systems, including Active Directory and Azure.
• Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, VLANs, and VPNs within LAN environments.
• Experience configuring and managing virtualised environments (e.g. VMware).
• Experience working with IT security controls, including vulnerability management and remediation activities.
• Experience supporting and maintaining a range of IT infrastructure, including servers, storage, and network components.
• Experience working within a team providing support across multiple IT services.
• Ability to learn and adapt to new technologies as required.
• Experience contributing to the delivery of IT projects.
• Effective written and verbal communication skills.
• Broad IT support skills, including operating systems, common productivity tools, and hardware troubleshooting.

Benefits That Work for You

We believe rewards should reflect the life you live. Here’s what you can expect:

• Annual bonus to recognise your contribution.
• 28 days holiday (plus a culture day!) – rising to 30 days with service.
• Flexible hybrid working for better work-life balance.
• Company pension scheme – matched plus 2% (up to 10%).
• Free secure underground Birmingham city centre parking (subject to availability, weekend use included).
• Salary sacrifice schemes that help you provide the things that matter – to include PMI, Electric Vehicle Leasing and cashback on everyday essentials.
• Enhanced family leave and two volunteering days to give back to causes you care about.

Discover the full range of benefits: Wesleyan Careers Rewards

Why PPG?

We’re building a culture where everyone belongs. Diversity isn’t just a policy—it’s part of who we are. Whatever your background, we want you to feel valued and empowered to thrive. We’re proud supporters of the ABI Making Flexible Work campaign, which means we’re open to discussing flexible working, job shares, and part-time options.

If you need reasonable adjustments during the recruitment process, just let us know—we’re here to support you.

What to Know Before Applying

• Practice Plan is a proud part of Wesleyan. To find out more about Wesleyan, visit here: https://www.wesleyan.co.uk/
• Right to Work: We’re unable to provide VISA sponsorship, so you’ll need the legal right to live and work in the UK.
• Advert Closing: We typically advertise for two weeks but may close early if we receive a high volume of applications—apply early to avoid disappointment.
• Regulatory Requirements: As a financial services organisation, we adopt the highest standards. This role is subject to regulatory checks, including criminal record and credit checks, and ongoing assessments under the SMCR Framework.

Ready to Shape Your Future?

Apply today and join us in creating brighter financial futures—for our customers, our members, and you.