IT Support Specialist - #142953

We are looking for a passioned and service minded IT Supporter to join our IT Support team as part of the Information Technology Department. 

Company Overview

The work we do at FUJIFILM Diosynth Biotechnologies has never been more important—and we are looking for talented candidates to join us. We are growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want to make a real difference in people’s lives.

Join FUJIFILM Diosynth Biotechnologies and help make the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe. We are proud to cultivate a culture that will fuel your passion, energy, and drive - what we call Genki.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Posted FDBK INTERNAL only

Information Technology is a part of Digital Technologies which is a fast-growing department responsible for driving the digital transformation for the site. You will be surrounded by highly dedicated and skilled colleagues who all works on the mission of ensuring stable, efficient, and compliant IT solutions. Simplicity and agility are important in everything we do.

As a n IT Support Specialist, you will be part of Global IT Support team within the FDB IT Department. You will work together with other highly dedicated and skilled colleagues focused on the mission of ensuring a stable, efficient, and compliant IT services.

Simplicity and agility are important in everything we do.

Deliver worldclass IT support by providing correct IT solution in a timely and user aligned manor.

This position is responsible for the day-to-day IT Support of the FDB end users’ digital workplace. Proactively facilitating the end user’s experience throughout their life cycle and mitigating disruption of the business.

Responsible for delivering a resilient IT Support service through continual improvement of service and processes.

Key Responsibilities: 

• Provide the day-to-day IT Support.
• Response to all end user inquiries toward the IT engagement model via IT phone, direct contact and IT service management tool.
• Operate the Incident Management and Service Requests fulfillment processes in our IT service management tool.
• Facilitate Critical Incident for minimum disruption of the business.
• Manage On/Off boarding of end users’ devices, resources, and accesses incl. introduction to IT.
• Procure and ensure local IT equipment availability and local IT storage management.
• Interface with Global cross functional teams to coordinate, standardize and optimize support effort.
• Collaborate with cross functional teams to support and improve IT services.
• Participate/contribute to problem and IT Knowledge management.
• Participate in IT project on a business need basis.
• Participate in On Call rotary.
  
  

Your Qualifications

• Strong understanding of end user peripherals and general IT Service Management (ITSM) frameworks and methodologies.
• Excellent problem-solving abilities and analytical thinking.
• Proficiency in stakeholder management and effective communication.
• Ability to work autonomously and manage multiple initiatives.
• Effective written and oral communication skills.
• Excellent customer service skills.
• The minimum edu cational requirement for this role is a b achelor’s degree in computer science Information Technology , or related field.
• The role requires a minimum of 5 years of experience within I T. Ideally with IT Support experience and end users’ interaction.
• Fully proficient in both written and spoken English.
  
  

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([email protected]).