IT Support Engineer Leicester (IT Support) - #140963

IT Support Engineer (Leicester)

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

Bellrock are a technology-driven facilities and property management provider who have enjoyed rapid growth both organically and through acquisitions and mergers over the past few years.

This is an IT Technician and Customer Service role based at our Leicester office. We are looking for an enthusiastic individual who has a passion for technology to join our busy IT Department with great customer service skills to support our on Site and Remote employees.

The IT team provide support for over 1,500 users covering multiple sites located throughout England and Scotland. The successful candidate will have a can-do attitude, with excellent phone manners and be confident under pressure.

The role will be office based five days a week with occasional travel to other sites when required. The successful candidate will be performing general 1st and 2nd line IT support duties as part of the IT Service Desk role as well as assisting with the integrations of our most recent acquisitions.

Primarily providing hardware, software, Audio Visual and user support to onsite users. While still

Communicating and assisting the wider IT department and remote sites via remote support.

On the job training will be provided by means of mentoring and guidance from senior members of the team.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a IT Support Engineer with Bellrock, you’ll do it by…

• Provide end user IT support both in person and over the phone
• Log, prioritize and take ownership of IT Service Desk tickets through to resolution
• Set up new user accounts, profiles and Office 365 mailboxes
• Troubleshoot and resolve issues with PCs, laptops, mobiles, conference equipment, printers and other IT devices
• Configure mobile and tablet devices on MDM platforms. (Intune)
• Maintenance of our IT Asset Register
• Install and configure operating systems and applications
  
  

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a IT Support Engineer, you’ll need…

• Broad knowledge of a wide range of Information Technology systems
• Basic network troubleshooting skills
• Configuring Microsoft Windows 11 operating systems
• Ability to troubleshoot & repair hardware and software issues
• Computer imaging
• Active Directory users and computers, Security groups, and Group Policy Objects
• Microsoft Office 365 suite of applications including Teams.
• Microsoft Exchange and 0365 online administration
• Audio visual and conference equipment support
• Minimum of 3 years’ experience working in an IT environment
• 5 x GCSE’s grade A-C
• ITIL Certifications advantageous
• Microsoft certifications advantageous
• Excellent interpersonal and customer service skills
• Exceptional time management
• Ability to work both independently and within a team environment
  
  

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from Head Office, Leicester, LE1 6LP Mon-Fri. 8:30-5.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

Refer a friend

Liftshare

Virtual GP

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.