IT Service Delivery Manager - #192568

IT Service Delivery Manager

Location: Maidenhead, with a minimum of 2 days a week in the office
Contract Type: 6 month FTC
Salary: £40 - £50k per annum, pro rata
Hours: Full Time, 37 hours per week, Mon – Fri

We have an exciting opportunity for an IT Service Delivery Manager to bring their expertise to our organisation. We’re looking for an experienced person to step in quickly and make an immediate impact on a 6‑month fixed-term contract, helping us keep critical services running smoothly.

What you’ll be doing
You’ll take the lead on how our IT services are delivered across the organisation, making sure colleagues get a reliable experience. You’ll be overseeing our service desk, managing complex incidents. You’ll need to keep everything running smoothly whilst always looking for ways to do things better. You’ll work closely with internal teams and external providers to resolve issues quickly whilst keeping people informed.
Alongside this, you’ll lead and develop a small team, setting clear expectations and creating a positive, supportive environment. You’ll collaborate with everyone to understand what people need, ensuring services evolve with demand and systems remain secure.

What you need to have

• Experience leading an IT Service Delivery
• Confident managing third-party suppliers
• Good understanding of service management frameworks (such as ITIL)
• Experience with Microsoft technologies, Active Directory and desktop environments
• A people-focused leadership style
• Excellent communication skills

Who we are
The Commonwealth War Graves Commission is an organisation dedicated to honouring and caring for the graves and memorials of servicemembers who died in the two World Wars. The work of the commission is not only out on the field, but in our head office too, which contributes to the meaningful commemoration of those who made the ultimate sacrifice.

What we offer

• 25 days annual leave, rising by 1 day per year of service up to a maximum of 30
• 1 privilege day, half day on Maundy Thursday, paid public holidays and paid time off between Christmas and New Year
• Flexible working arrangements
• Generous Pension Scheme, with CWGC contributing up to 10%
• Life Assurance
• Employee Assistance Programme
• Cycle To Work & Electric Vehicle schemes
• Shopping discounts
• Eye test & glasses reimbursement

How to apply
If you believe your skillsets align with this opportunity, we welcome your application by clicking the apply now button.

This role will close when we have received a reasonable number of suitable applications.

We believe creating a diverse environment enriches our organisation and strengthens our mission, therefore, we welcome applications from everybody. Join our inclusive environment where every individual is valued.