ISTANBUL - Viking Host - #146954

Viking is a strong and dynamic company - with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world. Our guests will experience all the comfort and elegance of our award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations. We also expand our operations to the U.S. with the addition of a new Mississippi River ship.

PURPOSE OF THE POSITION

You ensure fullest guest satisfaction during pre-and post-extensions, manage arrangements and services, coordinate excursion activities, provide relevant information of the destination, and organize the program in accordance with Viking Cruises Standards. You are expected to participate in an official training before the start in this position.

Your Responsibilities

General

• Demonstrate leadership and take ownership over the group of guests
• Responsible for ensuring orderliness, cleanliness, and useful information material about the city at the Viking hospitality desk
• Maintain a good relationship with the Viking contact person of the hotel
• Suggest restaurants for lunch/dinner and make reservations if needed.
• Provide updated information on the city, what to do and see, supply city maps, make bookings and assist guests with possible requests
• Receive and handle guest complaints
• Exchange information with other departments at Viking / Viking Vessels / Viking vendors in the destination
• For Pre-tour guests explain what is included on the vessel while in the city so guests will not do the same things (if guests have a day in the same city as the extension
• Ad-Hoc administrative tasks as required to support efficient operations, including welcome pack creation, MXP accounting, email, housekeeping & inventory monitoring.
• Accurate recording of issues to necessary internal parties.
  
  

Arrival at hotel from airport/vessel

• Check arrival manifest together with Airport Representative and/or DMC and be in close contact with the Viking Airport Host for arrival times at the hotel
• Co-ordinate arrival of guests from the vessel with the Program Director Check rooming lists with Hotel Reception and discuss check-in procedure
• Organize baggage service with porters
• Welcome guests upon arrival in accordance with the Viking Cruises Standards, explain and assist with check-in and make sure all the guests receive Viking Cruises documents (Welcome Letter, optional excursion booking form)
• Inform guests about desk hours and where to find you
• Explain time and location breakfast/business center/ wellness/concierge etc.
• Inform guests about the timing of the Welcome Walk and execute it
  
  

Shore Excursions: included and optional excursion

• Present and sell the optional excursions
• Keep track/process the optional excursion booking
• Liaise with local suppliers (reconfirm reservations, motor coaches, guides etc.)
• Co-ordinate all shore excursion
• Instruct and brief local guides prior to excursions
• Assist with private guest excursions
• Use SharePoint
• Possible handling/explaining of Quietvox audio equipment (depends on destination)
• Coordination of all excursions including audio equipment
• Instructing and briefing local guides prior to excursions
• Accompanying of all excursions and walks (with or without local guides) (if applicable)
• Controlling and monitoring of implementation and quality of the excursions
  
  

Departure from hotel to airport/vessel

• Co-ordinate and assist with guests’ departure arrangements (e.g. flight changes) to airport
• Have info on local airport to inform guests about terminal/check in desk
• Prepare guests for departure day, explain time pick up to vessel or airport, luggage procedure and reconfirm this with porter
• Provide a final farewell in accordance with the Viking Cruises Standards
• Co-ordinate the departure of guests from the hotel to the vessel with the Program Director
  
  

Duties

• The holder of the position undertakes not to pass over the company’s information, manuals, information on business developments and EDP data to any third party or publicize or retain same for personal use after leaving the job.
• The company reserves the right to demand compensation for damages in the event of a breach of this instruction and take legal action against the staff.
• Conduct and appearance in accordance with the rules and regulations of Viking Cruises AG
  
  

YOUR PROFILE

• Graduated education in hotel / tourism industry
• Min. 2 years of professional experience in same or similar position
• Excellent English skills, other languages (German and French) are an asset
• Good computer knowledge (Office, MXP) administrative experience
• Excellent organizational and communication skills
• Positive and extravert personality, neat appearance
• Stress resistant, flexible, problem-solving skills
• Ability to work independently, service-oriented and guest focused
  
  

GUIDELINES AND REGULATIONS

• Implement SOP policies, procedures, standards, as laid out by the management
• Ensure appropriate appearance and clothing according to the updated grooming standards
  
  

The company reserves the right to change/extend this job description, if necessary, at any point of time during her/his employment.

Position: Viking Hotel Host

Supervisor: Destination Manager /DMC Company

Gives instructions to: Local Tour Guides, Motor Coach Drivers, and other service side staff

Receives instructions from: Destination Manager, Corporate Extension Manager

APPLICATION AND JOB RELEVANT INFORMATION

Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. After submitting your CV, we might ask you to introduce yourself with a personal video recording. We always encourage our candidates to take this step to add their personality to any written application. Please note, however, that this step is optional and not a mandatory part of the recruiting process. For further information please refer to our Recruitment Guidelines.

DISCLAIMER

As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.