Insurance Accounts Administrator Apprentice - #150059

• Earn while you learn – Gain a recognised insurance qualification (Cert CII) with 20% protected study time and full support.
• Real career prospects – Fixed-term contract with a clear path to a permanent role and long-term career opportunities.
• Hybrid working – the option to work from the comfort of your own home up to 3 days per week once you’re up to speed.
• Salary £24,037 + annual bonus up to 10%

Working hours: 35 hours per week, Monday – Friday 9am-5pm.

Entry requirements: To be eligible, you’ll need to have (or be predicted) at least four GCSEs at grade 4/C or above, including English and Maths.

About the scheme

You’ll join our National Intermediary Services (NIS) team – a dynamic and growing part of the business that helps NFU Mutual meet more of our customers’ insurance needs by accessing products through carefully selected external insurers. We step in when a customer’s insurance needs fall outside of NFU Mutual’s usual appetite – ensuring they stay protected and stay with us.

This apprenticeship opportunity sits within our Account Administrator role, giving you the chance to earn, learn, and build a meaningful career in insurance – all while being part of a supportive and fast-growing team.

As part of the scheme, you’ll gain a recognised insurance qualification (Cert CII) and complete a structured development programme designed to set you up for success. You’ll have 20% protected study time built into your week, plus plenty of support from your manager, mentor, and a dedicated programme lead to guide you from day one through to your end point assessment.

What makes this scheme different is that your progression is shaped around you. As your skills grow, we’ll work with you to tailor your development – exploring areas of the role you enjoy most, while also supporting the needs of the wider team. Whether you’re interested in more technical work, systems, or direct customer interaction, we’ll help you carve out a path that makes the most of your strengths.

You’ll be joining on a fixed-term contract for the duration of the apprenticeship, but providing you complete the programme and meet expectations, you’ll move into a permanent role within the team. There’s also a completion bonus to recognise all your hard work once you finish.

What you can expect

In your first few months, you’ll focus on learning the ropes – supporting with admin tasks such as uploading policies, updating spreadsheets, allocating emails, and getting comfortable with our systems. These tasks are a key part of our day-to-day and give you a solid grounding.

As your confidence grows, you’ll start to get involved in more technical and varied work – including handling cases, issuing policies, supporting our broking and binding teams, and liaising with our agency network. You’ll also have the chance to support project work and other ad hoc tasks, giving you exposure to new areas as the team continues to evolve.

We offer hybrid working, with the option to work from home up to two days a week once you’re fully up to speed. During your initial training, you’ll spend more time in the office to help you settle in. You’ll be joining a close-knit, friendly team who really look out for one another – many of whom started in the same way.

Application process

If your application is shortlisted, you’ll be invited to complete an online assessment designed to measure your potential for success, such as your ability to learn and solve problems. The following stage will be a telephone interview with a member of our team, and the final stage will be an in-person assessment centre, where you’ll participate in a variety of activities, including a group exercise, a role-specific task, and a skills-based interview. These will be taking place on Monday 28th July and Friday 1st August.

Please note this role is not eligible for visa sponsorship as it does not fulfil the criteria set by the Home Office.

This vacancy may close early depending on application volumes, so we recommend getting your application in as soon as possible!

About you

We’re not expecting you to have loads of experience – that’s what the apprenticeship is here for – but we are looking for people who are organised, proactive, and ready to make the most of the opportunity. You’ll need to balance your day-to-day responsibilities with your apprenticeship work, so being able to manage your time, stay motivated, and keep things on track will be key. A positive attitude, a willingness to learn, and the ability to work well with others will take you a long way in our team. If you enjoy solving problems, helping people, and being part of a supportive team that’s always learning and improving, you’ll fit right in.

To be eligible, you’ll need to have (or be predicted) at least four GCSEs at grade 4/C or above, including English and Maths.

Here are a few of the key qualities that will help you thrive in the role:

• Organisation and time management – You’ll need to juggle admin tasks, casework, and study time, so staying on top of deadlines and managing your workload is important.
• Problem solving – Things don’t always go to plan in insurance, so being able to think things through and spot solutions will help you support customers and colleagues.
• Effective communication – Whether it’s over email or chatting with the agency network, being clear and professional will help build trust and get things done.
• Teamwork – We’re a close-knit team who support each other every day, so being a reliable and collaborative team player really matters.
• Customer focus – Even though you’re not always speaking directly to customers, everything we do is about making sure they’re protected and looked after.
• Resilience and initiative – You’ll face challenges, but with the right mindset, support, and a bit of initiative, you’ll keep learning and growing throughout your apprenticeship.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary £24,037
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.