Incident Response Coordinator - #59757

Transport for London

Date: 2 weeks ago
City: London
Salary: £34,000 per year
Contract type: Full time
Organisation - NETWORK MANAGEMENT CONTROL CENTRE Job - Administration Position Type - Full Time

Incident Response Coordinator
Location: Southwark, London
Salary: £34,000 (plus 24% non-pensionable shift allowance)

Contract: Permanent and 6 month secondment (with potential for extension or permanency) available

About us

The Network Management Control Centre is a world class operation delivering Londoner’s journeys safely across Transport for London’s Surface Transport Network including London’s iconic Buses, Roads and Tunnels.

We come together as a range of diverse teams to operate a safe transport network, coordinate incidents, support Surface colleagues in London Overground, Permitting, Enforcement and many more areas as well as delivering high profile events such as the Rugby World Cup, Tour de France, EURO 2020, RideLondon and the London Marathon. We are the key to ensuring millions of Londoner’s journeys are safe, reliable, and efficient every day and we are committed to ensuring we keep London moving whatever each exciting day brings.

Our Control Centre is a dynamic, exciting environment that operates 24/7 and the diverse nature of the city is reflected in our teams and our people. We are a flexible employer offering a range of working opportunities and practices including flexible working patterns, shift work and hybrid working. We heavily invest in our staff with bespoke training, career development and support our colleagues with dedicated People Managers and wider Staff Network Groups to ensure that anyone from any background has support and a voice amongst our team.

We are looking for motivated and enthusiastic people who care about making a difference and help us to continue to develop and improve how we get everyone home safely every day in an exciting and fast-paced environment.

IR Role

You will be responsible for:

  • Responding to and managing real time incidents on the TfL Bus & Tunnel networks
  • Responsible for real time communication with our partners including Bus drivers, Bus Operating companies, emergency services.
  • Support TfL colleagues in their delivery of the transport network.
  • Working as part of a team in a Real-time operation.
  • Using of a range of operational tools and systems to handle calls and log response activity on our systems to keep London moving.

Skills, Knowledge, Experience and Ways of Working

  • Computer-literate with a proven ability to pick up understanding of new information technology systems
  • Proven ability to act clearly and decisively in response to real-time operational issues
  • Good knowledge of the London Road, tunnel or Bus network system and the elements that contribute towards minimising congestion.
  • Demonstrable experience of managing time effectively and of multi-tasking
  • Experienced in information Management and partner / client relationships
  • Able to remain calm under pressure and prioritise tasks in a pressurised environment
  • Are you able to work as part of a high performing team to achieve a shared goal.
  • Can you work collaboratively with and share your knowledge with others so everyone can make better decisions


Working as part of a 24/7 operation in our advanced control centre in Southwark, you will be working a shift roster made up of early shifts (06:30 – 14:30), late shifts (14:00 – 22:00) and night shifts (21:30 – 07:00) on a rotational basis. There are some variations in the shift lengths on the roster particularly on weekends.


In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

TfL offers an excellent benefits package including:

  • Final salary pension scheme
  • Free travel for you on the TfL network
  • Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
  • 30 days annual leave plus public and bank holidays
  • Private healthcare discounted scheme (optional)
  • Tax-efficient cycle-to-work programme
  • Retail, health, leisure and travel offers
  • Discounted Eurostar travel

Equality and Diversity

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

Please apply using your CV and a two-page covering letter in font Arial size 11 (PDF format preferred and do not include any photographs or images). Think carefully about the skills, knowledge and experience in this advert and ensure you provide evidence and examples of each one. This is the criteria we will short list on.

Applications will be reviewed with all personal data being removed

The closing date for applications is Sunday 21st April 2024

Other Information

You may be required to undergo a Metropolitan Police NPPV1 (non-police personnel vetting) vetting process.

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