HR Operations Administrator - #191623

Location: Ipswich (Hybrid)

Reporting Line: Head of HR Operations

The Role

To provide efficient and accurate HR administrative support across the employee lifecycle, ensuring high-quality service delivery to employees and managers. The role supports HR operations, maintains data integrity in HR systems, and contributes to process improvements for our expanding Global workforce

Key Responsibilities

• Worker Lifecycle Administration
• Manage HR administration across the full employee lifecycle:
• Onboarding (contracts, offer letters, right-to-work checks, pre-employment screening)
• Changes (promotions, salary reviews, transfers)
• Offboarding (leavers, exit documentation)
• Ensure all employee records are accurate and up to date in HR systems
• Produce employment-related documentation in line with company policies
• Coordinate the onboarding process for contingent workers, contractors and third-party suppliers
• Act as a key point of contact for candidates and hiring managers to facilitate a smooth onboarding experience
• Liaise with internal teams (e.g. IT, Facilities, Security) and external providers to ensure timely system access, equipment allocation and building access for new joiners
• Monitor onboarding progress and follow up on outstanding actions to ensure all pre-start requirements are met
• Coordinate and deliver HR induction sessions for new joiners, ensuring a positive and informative first-day experience
• Prepare and update induction materials to reflect current policies, benefits and organisational updates

• HR Systems & Data Management
• Maintain and update the HRIS (Workday) with a high level of accuracy
• Run regular audits to ensure data integrity and compliance
• Generate standard HR reports (headcount, attrition, absence, etc.)
• Support system testing, updates, and improvements
  
  

• Payroll & Benefits Support
• Provide administrative support for payroll processes:
• Prepare and validate monthly payroll inputs
• Liaise with payroll team/providers to resolve discrepancies
• Support benefits administration (e.g. pensions, healthcare, life assurance)
• Respond to employee queries related to pay and benefits

• Employee & Manager Support
• Act as a key point of contact for day-to-day HR queries
• Provide guidance on HR policies, processes, and procedures
• Escalate complex employee relations issues to HR Business Partners
  
  

• Compliance & Governance
• Ensure HR processes comply with UK employment law and internal policies
• Maintain employee files and documentation in line with GDPR requirements
• Support audits and compliance checks
  
  

• Process Improvement & Projects
• Identify opportunities to improve HR processes and efficiency
• Support HR projects (e.g. system implementation, policy updates, employee engagement initiatives)
• Contribute to standardising of global HR processes
  

About You

• Strong understanding of HR processes and the employee lifecycle
• Experience working with Workday HRIS (desired)
• High attention to detail and strong organisational skills
• Ability to manage multiple priorities and meet deadlines
• Strong communication and stakeholder management skills
• Good Excel and data handling skills
• Experience supporting payroll or benefits processes
• Understanding of UK employment law basics
• CIPD Level 3 or working towards Level 5
  
  

About Willis Re

We combine specialist broking with analytics, modeling and research to help insurers optimize risk transfer, strengthen balance sheets and achieve sustainable growth. Our approach is relationship-driven, transparent and outcome-focused.

At the heart of Willis Re is a focus on delivering the most cutting-edge analytical solutions to enable more informed, better decision-making for risk selection, portfolio optimization, and capital management.

The launch of Willis Re brings a strategic advantage of being unhindered by legacy, an ability to leverage data, statistical models and advanced technologies with the best knowledge and expertise to deliver more efficient and effective reinsurance outcomes. This places Willis Re in a unique position to build a truly analytically driven business, focused on creating solutions for the reinsurance industry that are future led and forward thinking.

Willis Re will also leverage recognized technical expertise from WTW’s Insurance Consulting & Technology business including their advanced modeling and analytical capabilities. Alongside this will be WTW’s Research Network, an award-winning business supporting and influencing science to improve the understanding and quantification of risk.

Willis Re is committed to embracing a diverse, inclusive, and flexible work environment. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability, orientation, or any other legally protected categories. If you have a need that requires accommodation, please email us at [email protected]