Housing Manager - Mid Market Rent - #149132

Home Group Glasgow

Housing Manager - Mid Market Rent

Glasgow (possible travel throughout Scotland)

Permanent, Full Time (37.5 hpw)

Salary £32,000 pa

Home, a place where you belong

This is a great job opportunity for an experienced Mid-Market Housing Manager to join Home Groups housing team. As our Housing Manager you’ll be the face-to-face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.

Typical Day As a Housing Manager

• Through visibility, engagement with customers and pro-activity on our estates, you’ll really get to get to know our communities.
• You’ll look after a number of patches and neighbourhoods (supported by our Housing Assistants).
• Proactively managing arrears, voids and anti-social behaviour in our estates, responding to customer queries and complaints ensuring we achieve our KPI’s.
• Knowledge of the First Tier Tribunal and liaising with our solicitor in casework preparation. Liaising with partners, stakeholders and local authorities.
• Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.
• You may occasionally be asked to support our specialist Factored Housing Manager.
  
  

You have

• Experience in housing and an understanding of housing management, housing law and in an ideal world, universal credit
• Letting Agent Qualification, ideally with one year’s experience
• Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude
• Passionate about delivering excellent customer service and have a genuine desire to help your customers.
• Confident working with external partners and stakeholders such as local authorities, MPs etc
• Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates
  
  

Fancy going home each day knowing that you have helped change our customers’ lives for the better? You’ll do that here, working for a Top Ten Great Place to Work in the UK!

Job details

• Hybrid working, 3 days working from our community patches in Glasgow.
• We spend some days in the office in Glasgow and others working from home catching up on admin dependant on workload.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
  
  

Find out more

Click To See Our Housing Manager Job Description

To apply: Job Description - Housing Manager - Private Sector (25983)