Housekeeping Assistant - #142549

About The Role

Our Housekeeping Assistants work as part of a supportive team to deliver a 5-star guest experience to those staying at one of our 5 Partnership hotels. Set in some of the most beautiful locations in the UK, our hotels have their own unique identity. Each one offers a fantastic place for Partners to unwind and maintain the work-life balance they deserve. As a Housekeeping Assistant you'll be working predominantly in the Housekeeping team but also have the opportunity to assist in our own laundry so you'll enjoy plenty of variety with plenty of learning opportunities in the role.

At a glance:

Hours of Work: Monday to Friday 7.45am to 4pm and 9.45am to 6pm. Includes weekends on a rota basis. Flexibility is required to cover occasional evenings.

Contract type: Fixed Term Temporary (up to 6 months)

Pay rate: £12.40

About the role:

To work as part of the hotel team to deliver and maintain a first rate guest experience through the focus on the delivery of market leading customer service.

To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel.

Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the

marketplace.

What you’ll be doing:

As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and you'll carry into your own role too.

To work as part of a busy team to deliver a first rate guest experience through the focus on the cleanliness and maintenance of standards throughout the hotel.

External Candidates: Please see job outline PDF attachment for more details

Link to job description for internal candidates:

https://drive.google.com/file/d/1zz9sieiN9J8ezhiLkjrCP8NBs1fR-rB7/view

Key Responsibilities

• Cleaning and maintaining guest rooms, bathrooms and public areas of the hotel.
• Maintaining strict health and safety standards.
• Supporting the implementation of changes to ensure continuous innovations and improvements are made within the team.
• Supporting other areas of the hotel operation when needed.
• Safe use of housekeeping tools and chemicals including; vacuum cleaners, mops and cleaning materials.
• Although task focused, our Housekeeping Assistants also need to demonstrate excellent customer service skills throughout their day. Ensuring every interaction our guests have are positive ones which will see them return time and time again.
  
  

Essential Skills/experience You'll Need

• Self-motivated a ready to work alone when needed.
• Have a great attention to detail and take pride in your work.
• Able to work under time pressure.
• Good computer literacy skills.
  
  

Desirable Skills/experience You May Have

• Experience in a hotel/hospitality environment is welcomed but not essential. We'll give you the training you need to perform at your best, everyday.
  
  

About Brownsea Castle:

Working on an island, living in a castle with red squirrels at your window sounds like a fantasy but due to the wonderful and unique Brownsea Castle this could be your reality.

It’s our place by the sea, our island getaway across beautiful Poole Harbour offering an escape to our Partners with history and nature in abundance. Guests stay on the National Trust run island in the amazing Tudor castle, set amongst 17 acres of private grounds with stunning Italian gardens and a dedicated beach offering relaxation and beautiful nature walks.

If you are looking for a hotel with a difference, this could be it. You’ll be surrounded by a team of passionate and dedicated hospitality Partners who give our guests the best experience possible. What is different about our guests though is that they are Partners with their friends and family.

As co-owners in the business, you’ll see this difference in the way your teammates and you approach your job and carry out your responsibilities. With all of the island to explore or using any of the facilities on offer; a croquet lawn, children's play area, badminton, football, cricket, fishing, archery and frisbee golf you can guarantee that our guests will be hungry and looking to recharge with the fantastic food offering we give them.

Boats: We have our own private boat service from Poole Quay to get Partners to and from work, these boats run approximately once an hour between 7am - 11pm. Castello Boat berths in the Marina.

Car parking: Parking can be found on BCP Council car park information page - https://www.bcpcouncil.gov.uk/parking/find-a-car-park/quay-visitors-multi-storey-car-park

Buses: Buses stop at 7pm and all staff are required to cover late night shifts beyond the bus times.

Benefits of the Partnership and the role:

• Full-time working holiday entitlement 22 days holiday, plus public and bank holidays (this is prorated for part time hours).
• Free meals whilst on duty, for Live Out roles.
• Free meals for Live In roles
• You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.
• Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
  
  

Find out more about the extensive range of exciting benefits that you could enjoy when you join us here

Next Steps:

• The application form consists of a CV upload followed by application questions. Check your Workday inbox notifications and see further guidance on the PDW under "Internal application process". When your application is complete, you'll receive a notification or email saying 'we have received your application'.
• You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
• Please note that should we receive a high volume of applicants we reserve the right to close the role early
  
  

Please consider the following when making your application:

• This role is subject to the following pre-employment screening: 2 year reference check.
• We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
• Print off the job description now if you require it. - Ensure you have an up-to-date CV.
  
  

For internal use only:

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.