Hostel Manager - #143093
SmartRental Group
Date: 2 weeks ago
City: Manchester
Contract type: Full time
Join our SmartRental team!
SmartRental Group , is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector.
Our vision is to be the European leader in the market, providing diverse solutions and adapted to all accommodation needs.
With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences and luxury residences for the elderly.
Our portfolio has brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca and Lemonade, covering various vertical markets in the Living and Hospitality sector.
What will you do?
Operational Management:
Oversee the daily operations of the Front Office, Housekeeping, Guest Services, F&B and Maintenance departments.
Ensure the smooth check-in, check-out, and billing processes for both short-term and long-term guests.
Manage the scheduling, staffing, and workflow within the Hostel and restaurant to maintain optimal productivity and service levels.
Coordinate with the Maintenance team to ensure that all guest apartments and common areas are well-maintained and meet safety and cleanliness standards.
Guest Experience:
Ensure that all guest interactions are handled professionally and efficiently, with a focus on delivering personalized service.
Handle guest complaints and resolve issues promptly to maintain high levels of guest satisfaction.
Monitor guest feedback through various channels (e.g., reviews, surveys) and implement improvements based on feedback.
Develop and implement strategies to enhance the guest experience, particularly for long-term residents.
Team Leadership & Development:
Recruit, train, and mentor staff within the Hostel, fostering a culture of excellence and continuous improvement.
Conduct regular performance evaluations and provide ongoing coaching to team members.
Facilitate cross-training between departments to ensure staff flexibility and operational coverage.
Promote a positive and collaborative working environment, encouraging teamwork and communication among departments.
Financial Management:
Assist in the development and management of the property budget, focusing on cost control and revenue generation.
Monitor key performance indicators (KPIs) such as occupancy rates, ADR (Average Daily Rate), and RevPAR (Revenue Per Available Room), and implement strategies to improve financial performance.
Oversee inventory management for the Rooms Division, including linen, amenities, and cleaning supplies, to optimize costs without compromising quality.
Compliance & Quality Assurance:
Ensure that all operations within the property comply with company policies, local regulations, and industry standards.
Conduct regular inspections of guest apartments and public areas to ensure cleanliness, functionality, and safety.
Maintain up-to-date knowledge of health and safety regulations, fire safety, and emergency procedures, and ensure all staff are trained accordingly.
Implement and monitor standard operating procedures (SOPs) to ensure consistency and quality of service.
Technology & Systems Management:
Oversee the use and maintenance of property management systems (PMS) and other relevant technology tools within the property.
Ensure that staff are properly trained on all systems and that data entry and management are conducted accurately.
Stay updated on industry trends and technological advancements that could improve operational efficiency and guest satisfaction.
Collaboration & Communication:
Work closely with other department heads (e.g., Sales, Marketing) to coordinate activities and support overall property operations.
Participate in regular management meetings to provide updates on Rooms Division and Restaurant performance and share insights for operational improvements.
Develop and maintain strong relationships with external vendors and service providers to ensure the quality of outsourced services.
What do we look for?
SmartRental Group , is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector.
Our vision is to be the European leader in the market, providing diverse solutions and adapted to all accommodation needs.
With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences and luxury residences for the elderly.
Our portfolio has brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca and Lemonade, covering various vertical markets in the Living and Hospitality sector.
What will you do?
Operational Management:
Oversee the daily operations of the Front Office, Housekeeping, Guest Services, F&B and Maintenance departments.
Ensure the smooth check-in, check-out, and billing processes for both short-term and long-term guests.
Manage the scheduling, staffing, and workflow within the Hostel and restaurant to maintain optimal productivity and service levels.
Coordinate with the Maintenance team to ensure that all guest apartments and common areas are well-maintained and meet safety and cleanliness standards.
Guest Experience:
Ensure that all guest interactions are handled professionally and efficiently, with a focus on delivering personalized service.
Handle guest complaints and resolve issues promptly to maintain high levels of guest satisfaction.
Monitor guest feedback through various channels (e.g., reviews, surveys) and implement improvements based on feedback.
Develop and implement strategies to enhance the guest experience, particularly for long-term residents.
Team Leadership & Development:
Recruit, train, and mentor staff within the Hostel, fostering a culture of excellence and continuous improvement.
Conduct regular performance evaluations and provide ongoing coaching to team members.
Facilitate cross-training between departments to ensure staff flexibility and operational coverage.
Promote a positive and collaborative working environment, encouraging teamwork and communication among departments.
Financial Management:
Assist in the development and management of the property budget, focusing on cost control and revenue generation.
Monitor key performance indicators (KPIs) such as occupancy rates, ADR (Average Daily Rate), and RevPAR (Revenue Per Available Room), and implement strategies to improve financial performance.
Oversee inventory management for the Rooms Division, including linen, amenities, and cleaning supplies, to optimize costs without compromising quality.
Compliance & Quality Assurance:
Ensure that all operations within the property comply with company policies, local regulations, and industry standards.
Conduct regular inspections of guest apartments and public areas to ensure cleanliness, functionality, and safety.
Maintain up-to-date knowledge of health and safety regulations, fire safety, and emergency procedures, and ensure all staff are trained accordingly.
Implement and monitor standard operating procedures (SOPs) to ensure consistency and quality of service.
Technology & Systems Management:
Oversee the use and maintenance of property management systems (PMS) and other relevant technology tools within the property.
Ensure that staff are properly trained on all systems and that data entry and management are conducted accurately.
Stay updated on industry trends and technological advancements that could improve operational efficiency and guest satisfaction.
Collaboration & Communication:
Work closely with other department heads (e.g., Sales, Marketing) to coordinate activities and support overall property operations.
Participate in regular management meetings to provide updates on Rooms Division and Restaurant performance and share insights for operational improvements.
Develop and maintain strong relationships with external vendors and service providers to ensure the quality of outsourced services.
What do we look for?
- Minimum of 2 years of experience in a management role within a hostel, aparthotel, or similar hospitality environment.
- Knowledge of PMS
- F&B background is a plus.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
- Fluent in English, other languages will be valued
- Opportunity for professional development and growth within an expanding company.
- Discounts on our accommodations, restaurants, and events. Additionally, we also offer discounts in multiple sectors through the Corporate Benefits platform.
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