Helpdesk Administrator - #189429

Helpdesk Administrator - Bracknell

The rewards

• £13.75 per hour

Hours

• Full time, office-based
• Temporary contract

The role of Helpdesk Administrator:

• Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns
• Handle incoming and outgoing calls efficiently and effectively
• Complete administrative tasks on the CAFM (Computer Aided Facilities Management) system including assigning colleagues and sub-contractors to service tasks, generating purchase orders, and updating admin information
• Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements
• Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting
• Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, including assignment, prioritisation, and categorisation
• Monitor and complete work orders for remedial actions, both in-house and contractor-related

The ideal Helpdesk Administrator:

• Exceptional customer service and administration skills
• Excellent communication skills, both written and verbal
• Exemplary attention to detail with the ability to work accurately
• Self-motivated, enthusiastic, and professional
• Able to work well under pressure and handle challenging situations
• Strong decision-making skills with the ability to take ownership and resolve problems independently