Healthcare Support Worker - #186060

Job Overview

Band 3 Health Care Support Worker work closely with people who use our Services, their families, friends and carers and play an important contribution in how people experience our services.

Band 3 Health Care Support Workers are expected to be kind and responsive but professional and informative and contribute to the quality of the services we provide by:

• keeping the people who using our services as safe as possible by recognising the limits of the Health Care Assistant role and working closely with Registered Nurses
• contributing to the best possible clinical outcomes by using up-to-date skills and adhering to evidence based policies and procedures when implementing care plans
  
  

We believe that the best health care is delivered by multi-disciplinary teams working well together and in partnership with other teams and services to provide seamless care. Band 3 Health Care Assistants contribute to the team achieving its objectives by working closely with and drawing support from Registered Nurses and other health professionals.

Main duties of the job

• Safeguarding people
• Escalating safety concerns
• Being open and transparent about their own practice
• Identifying areas where improvements in safety or quality can be madeWorking closely with others to improve services
• Maintaining accurate, legible, comprehensive records
• Maintaining compliance with their mandatory training requirements.
• Providing skilled, evidence based care which adheres to agreed policies and procedures
• Working with patients and families and registered nurses to contribute to all stages of the care planning process including assessing risks and needs
• Acting as patient advocates in the multi-disciplinary team
• Contributing to creating and maintaining high performing teams by: communicating well with all members of the team, understanding their role in the team and how they help the team achieve its’ objectives, reflecting on their own practice regularly and identifying how care could be improve
  
  

*Please note that the use of AI is monitored and if used in your application must be declared*

Interviews will be taken place in a face to face format.

Working for our organisation

Join Us in District Nursing as a Health Care Support Worker – Make a Real Difference!

Are you passionate about helping others and want to be part of a caring, supportive team? We’re looking for a Band 3 Health Care Support Worker to join our community team, working closely with patients, families, and nurses to provide safe, kind, and effective care.

We are looking for

• Compassionate, respectful, and patient-focused HCSWs that have completed the care certificate in full
• Strong team players who communicate well and work professionally
• HCSWs that are eager to learn and grow in their role
• Committed to making a positive difference every day
  
  

What you’ll do

• Support patients in their care under the guidance of registered nurses
• Help create a positive and empowering experience for patients and their families
• Work as part of a team to deliver high-quality, evidence-based, holistic care
• Keep patients safe by recognising risks and escalating concerns when needed
• Maintain accurate records and support continuous improvements in care
  
  

If you’re ready to be part of a friendly, multi-disciplinary team making real impact in people’s lives, apply now!

Detailed Job Description And Main Responsibilities

• Working to the standards set out in the Code of Conduct for Healthcare Support Workers and Adult Social care Workers in England (Skills for Health 2013)
• Safeguarding people by recognising and responding when an adult or child might be at risk from abuse but also recognising their own limits and asking for help and escalate concerns when necessary
• Escalating safety concerns and by doing so acting as effective advocates for those who use our services
• Being open and transparent about their own practice
• Identifying areas where improvements in safety or quality can be made
• Working closely with others to improve services
• Maintaining accurate, legible, comprehensive records
• Maintaining compliance with their mandatory training requirements. Providing skilled, evidence based care which adheres to agreed policies and procedures
• Working with patients and families and registered nurses to contribute to all stages of the care planning process including assessing risks and needs
• Acting as patient advocates in the multi-disciplinary team
• Working as part of a team implementing care plans or directives overseen by registered nurses
• Contributing to creating and maintaining high performing teams by: communicating well with all members of the team, understanding their role in the team and how they help the team achieve its’ objectives, reflecting on their own practice regularly and identifying how care could be improved
  
  

Working in partnership with patients and their families and carers

• Gaining consent and, as far as possible, involving people in all decision making
• Signposting patients and carers to supportive services e.g. the courses provided by the Recovery and Wellbeing College or services provided by the local authority or the voluntary sector
• Reassuring people by being professional, responsive, knowledgeable and confident
• Escalating complaints or concerns effectively and quickly in line with the Trust policy
  
  

Engaged staff are more productive and Band 3 Health Care Assistants can ensure they are engaged in the Trust and the work we all do by:

• Participating in supervision and annual appraisals which will help you to reflect on your work, understand your objectives and monitor your progress towards achieving them
  
  

Person specification

Other

Essential criteria

• Willingness to undertake care certificate and further training as required for role
• Prepared to work flexible shifts including both day and weekend shifts.
  
  

Experience

Essential criteria

• Previous experience of working with a multidisciplinary team
• Experience of working with the general public communicating with a range of different people
• Previous experience of working within the community
• Previous experience of working in a fast-paced environment
  
  

Desirable criteria

• Healthcare/NHS or similar experience in community or hospital settings
• Experience in a caring role
• Experience working in Volunteer sector
• Previous experience in mental health setting or working with adults suffering from mental health problems
  
  

Qualifications

Essential criteria

• Numeracy and Literacy skills required to keep accurate records and administer medicines (if appropriate)
• Spoken and written English, to an appropriate standard to fulfil the job requirements
  
  

Desirable criteria

• NVQ L3 or equivalent
  
  

Skills & Knowledge

Essential criteria

• Maintaining accurate, timely, concise and legible clinical records both electronic and handwritten which adhere to the CNWL policies
• Able to communicate with the multi-disciplinary team, update others in the team and use handover effectively. Speaking face to face but also by telephone.
• Contribute to the implementation of care plans by helping to assess patients, develop, implement and evaluate a care plan
  
  

Desirable criteria

• Basic knowledge and understanding of the Mental Health Act 1983.