Head Receptionist - #195697

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Head Receptionist to join our team at Eastbourne Vets on a full-time basis.

Eastbourne Vets are looking for a friendly, professional and organised Receptionist to join our welcoming team. As the first point of contact for our clients, you'll play a key role in creating a warm, positive experience while keeping our busy reception running smoothly. This is a fantastic opportunity to join our thriving small animal practice in Eastbourne, nestled at the foot of the South Downs National Park and just moments from the beautiful south coast.

How You’ll Make a Difference

As Head Receptionist, you will lead the client care team within the practice, ensuring consistently high standards of service and a positive experience for clients and patients.

You’ll provide day-to-day leadership and support to reception colleagues, help manage workflows and performance, and work closely with the wider practice leadership team to continuously improve the client journey and support practice initiatives.

Working Pattern

• Monday - Friday 08:30-19:30 rostered Saturday 08:30-12:30
  
  

You Might Be a Great Fit If...

You are an experienced client care professional who is ready to take on a leadership role. You’ll bring:

• Proven experience in a customer-facing role, ideally within a veterinary or healthcare setting
• Experience supporting, mentoring, or supervising colleagues
• Strong communication and interpersonal skills
• The ability to manage priorities and remain calm in a busy environment
• A proactive, solutions-focused approach to improving client experience
  
  

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement
  
  

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
  
  

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £31,060 per annum