Head of Hospitality - #65766

Job Introduction

Sodexo Live! have a fantastic opportunity for a Head of Hospitality to join our first-class team at Deepdale Stadium the home of Preston North End Football Club.

This is an exciting fast paced hands-on role giving you the opportunity to lead the delivery and co-ordination of match day hospitality and conference & events within Preston North End. You will focus on ensuring high levels of service are delivered in these areas leading the team so that they are motivated and engaged whilst providing guests with the best possible experience by facilitating communication and teamwork.

This will suit an excellent organiser with a passion for providing first class customer service. You will display confidence and professionalism. If you have experience in hospitality or events and have good attention to detail, this is a great opportunity to further your career in an iconic, multi-functional venue.

At Sodexo Live! we bring people together; we create exceptional moments and lasting memories. We are a unique community of people mobilized to create live experiences that are unforgettable.

When you join Sodexo Live! you truly belong, you will have the opportunity to thrive with career and learning opportunities available across the organisation - we can’t wait for you to join us! This is a fantastic permanent position with opportunities for further career progression within a global organisation.

Main Responsibilities

What you'll do:

• Maximise the profitability of the contract within area of responsibility and deliver the required results.
• Manage site specific conference & banqueting and hospitality services including teams in accordance with the contract and SLAs in place.
• Ensure business deadlines and targets are met in a timely manner and/ or as directed by the general manager.
• Manage the services and teams to the agreed standards.
• Lead the team by example and take responsibility when needed, act with initiative, demonstrate energy and enthusiasm.
• Take accountability and responsibility for delivering required results.
• Maintain personal resilience in all situations.
• Prioritise workloads effectively, plan activities to meet the needs of others. Show attention to detail proactively plan activities and time to minimise reactivity and maintain a sensible work-life balance.
• Ensure company policies and security is always adhered to ref stock with no unauthorised access.
  
  

For a full list of responsibilities please read the attached job description

The Ideal Candidate

Essential

What you bring:

• Experience in leading a C&E/ Hospitality operations team.
• Expertly manage day to day challenging client relationships
• Well-developed verbal, non-verbal, presentation and communication skills
• Experience of delivering high quality hospitality operations
• Proven experience in managing P&L accounts and driving profitability.
• Operational knowledge, skills and experience in managing multi service operations.
• Management of large and diverse teams
• Manage multiple workloads and shifting priorities.
• Deliver excellence in operational service standards and customer satisfaction.
• Demonstrate resilience when faced with conflicting business challenges.
• Ability to interpret and utilise varied financial and commercial information.
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels.
• Achieve set, standards and operate to performance criteria; for example, health and safety, hygiene
• Personal licence holder
• Stadia and Event management experience
• Self-motivated and able to work on own initiative.
  
  

Desirable

• IOSH managing safely qualification.
• CIEH Level 3 qualification
  
  

What We Offer

£30,000pa + excellent bonus + excellent benefits

Working With Sodexo Live! Is More Than a Job; It’s a Chance To Be Part Of Something Greater. You’ll Belong In a Company And Team That Values You For You; You’ll Act With Purpose And Have An Impact Through Your Everyday Actions; And You’ll Be Able To Thrive In Your Own Way. In Addition, We Offer

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company.
  
  

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

Ready to be part of something greater? Apply today!

Attached documents

• Sodexo Benefits Reward Guide.pdf
• Head of Hospitality PNE.pdf