Head of eCommerce - #195555

Ecommerce Guide


Date: 9 hours ago
City: Solihull
Contract type: Full time
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jobs/lounge

Head of eCommerce

company Lounge location Solihull, England, United Kingdom work mode onsite posted 18 Jul

  • **About The Role**
  • We're looking for a commercially astute, digitally driven Head of eCommerce. You'll be the strategic and operational lead for our global eCommerce function, driving on-site brand experience, revenue and conversion.
  • This is a pivotal leadership role reporting into the COO, with significant scope to shape the future of how Lounge connects with and converts customers online.
  • **What You Will Do**
  • **Trading & Revenue Growth**
  • Own the eCommerce channel, delivering against ambitious targets.
  • Identify and act on opportunities across conversion rate optimisation, AOV, and repeat purchase
  • Execute promotional and trading calendars in close partnership with Merchandising and Marketing
  • **Site Experience & Optimisation**
  • Own the end to end customer journey on site from discovery to checkout ensuring a best in class UX
  • Lead a structured on site CRO programme, driving continuous experimentation across all key on-site touch points
  • Work closely with the Digital Product, UXUI and Tech teams to prioritise the site roadmap and deliver impactful improvements
  • Ensure all site content, imagery, and merchandising standards uphold the Lounge brand aesthetic
  • **Data, Insight & Reporting**
  • Build a performance reporting framework that gives the business clear visibility on all key eCommerce KPIs
  • Champion a brand led culture, whilst translating data analytics into actionable insight for stakeholders at all levels
  • Partner with the product tech team to continuously improve operational efficiency, site health and effectiveness.
  • **Technology & Platform**
  • Manage the relationship with key eCommerce technology vendors and platforms (Shopify)
  • Evaluate and implement best in class tools across merchandising, personalisation, search, and checkout that suit the brand and bring back genuine value.
  • Has experience working with large data sets and building out ranges in bulk
  • Comfortable working in Google sheets / Excel to manage building complex product ranges across multiple categories.
  • Collaborate with Digital Product and Tech team to drive the eCommerce roadmap forwards in alignment with overall digital strategy.
  • **Leadership & Cross-Functional Collaboration**
  • Lead, mentor, and grow a high-performing eCommerce team across trading, UX, and operations
  • Act as the eCommerce voice in senior leadership discussions, clearly articulating vision, strategy and performance
  • Build strong working relationships across Marketing, Creative, Merchandising, Logistics, and Customer Experience
  • Champion the customer perspective, live in the shoes of a user at all times when adding insight
  • **Essential Experience**
  • **What we are looking for**
  • Proven track record in a senior eCommerce leadership role, ideally within a high-growth DTC or fashion brand
  • Deep understanding of online trading, digital merchandising, and conversion optimisation
  • Strong commercial acumen with experience owning eCommerce function
  • Deep understanding and experience managing Shopify Plus and the Shopify ecosystem
  • Demonstrated ability to lead and develop multidisciplinary teams
  • Experience working across multiple markets and territories
  • **Skills & Attributes**
  • Customer obsessed, with a genuine understanding of what drives online buying behaviour
  • Excellent communicator who can engage, influence, and inspire across all levels of the business
  • Agile and resilient. Able to thrive in a fast-paced, ever-changing environment
  • Passionate about brand and committed to maintaining Lounge's distinctive aesthetic and voice online
  • Here at Lounge we value collaboration, so we all work from the office 4 days out of 5. Our HQ is based in Solihull, Birmingham.

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