Guest Services Manager - #192965

Guest Services Manager - New Site Opening, Starting September 2026

• Lead multiple sites in Cardiff and Bristol
• £17.23 per hour/ £35,000 per year
• Monday to Friday 40 hours (office-based role)

This isn't management. This is leadership in the moment.

We're looking for an experienced corporate Front of House Area Manager who leads from the front - bringing the energy, presence and polish of five-star hospitality into a modern workplace.

You'll own the day-to-day Front of House operation across your area , ensuring every site delivers a consistent, high-quality experience. Highly visible and hands-on, you'll be just as willing to step onto the reception desk, support with AV queries, or deliver impactful team meetings, all whilst setting the tone for service excellence.

This role sits in our south west corporate integrated facilities management account area, for one of the UK's leading high street banks. You will work alongside some of the best in guest services and FM - helping shape workplaces people genuinely want to be in.

What you'll be doing

• Owning the day-to-day Front of House (Guest Services) operation across multiple sites
• Leading from the front - visible, hands-on and hosting in the moment
• Setting and maintaining consistent, premium service standards across all locations
• Building strong, trusted relationships with clients and internal stakeholders
• Recruiting, developing and inspiring a high-performing team
• Managing day-to-day people processes (scheduling, absence, payroll)
• Driving service improvements and implementing change
• Partnering with FM and service lines to deliver a seamless One Team experience

What we're looking for

• Proven experience in multi-site premium workplace environments
• A confident, polished and host-led leadership style
• Experience taking something good, and making it great
• Someone who is highly visible, hands-on and leads by example
• Passion for guest experience, people and high standards
• Strong stakeholder management and relationship-building skills
• Organised, adaptable and comfortable in a fast-paced environment
• Someone with strong reporting, administrative, HR and Payroll experience

Essentials

• Office-based, Monday to Friday role (Variable Shifts 40 hour + ad hoc events)
• Based in Cardiff
• Comfortable travelling across sites as required
• Confident using workplace systems (Outlook, Teams etc.)