Guest Service Team Member - Nights - #192382

Description

Picture this: the doors open, and you’re the first friendly face our night guests see. You welcome them with warmth, check them in smoothly, and before long they’re feeling right at home. Later, you might be recommending your favourite local spot, helping a couple discover a hidden gem, or making sure a weary traveller has everything they need for a good night’s sleep. Every shift is unique, new guests, new stories, new chances to make someone’s stay special. As a Night Guest Service Team Member, you’re more than part of the team - you’re part of the memories our guests will take with them long after they leave

Key Responsibilities

As the friendly face of the hotel at night, you’ll play a key role in making sure our guests feel comfortable, cared for, and safe. Here’s what you’ll bring to the role:

• A warm, approachable personality that helps guests feel at ease the moment they arrive.
• Confidence in handling late check-ins, guest requests, and those unexpected “night-time” moments with calm and professionalism.
• Great communication skills, with a knack for sharing local tips and hotel know-how to make each stay extra special.
• Flexibility to support across departments when needed, whether that’s helping with light cleaning, preparing simple food & drink, or liaising with housekeeping.
• A strong sense of responsibility, keeping things running smoothly and ensuring guests enjoy a safe and restful night.

What makes you Splendid?

We live by our values – and we’d love you to bring them to life every day:

• Open - You’re friendly, approachable, and make guests feel instantly at ease, even in the late-night hours.
• Nimble - You adapt quickly, handling late check-ins, unexpected requests, and supporting colleagues across departments with ease.
• Brilliant - You take pride in the little details that make a guest’s stay special, delivering service with care and attention.
• Honest - You’re reliable, trustworthy, and someone guests and teammates can count on throughout the night.

Bring your spark and care - we’ll support your growth

Benefits

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance - peace of mind for you and your loved ones.
• Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - auto enrolment into the company pension scheme.
• Learning & Development - opportunities available to progress your skills and career.

About Hotel Indigo - York

Boutique style, local touch Splendid Hospitality Group built and opened Hotel Indigo York in July 2015. This boutique, neighbourhood hotel is ideally located for both business and leisure travellers with its proximity to the city centre. Hotel Indigo York is surrounded by culture and steeped in rich history.