General Adviser - Change Grow Live Project - #148856

Are you passionate about making a difference in people’s lives?

Join Citizens Advice Rural Cambs, in partnership with Cambridge & District Citizens Advice, as we continue our impactful work with Change Grow Live (CGL) – a national charity supporting individuals needing help with challenges including drugs or alcohol, housing instability, domestic abuse, and mental health issues.

We’re looking for a dedicated Generalist Adviser to provide high-quality, face-to-face support to CGL clients in Huntingdon and Wisbech. You’ll help people navigate complex issues like welfare benefits, housing, debt, and budgeting – empowering them to take control of their lives.

What You Will Be Doing

• Delivering tailored advice and casework to CGL clients
• Supporting clients face-to-face, by phone, and online
• Helping clients understand their rights and options
• Liaising with third parties and advocating on clients’ behalf
• Maintaining accurate case records and contributing to impact reporting
• Collaborating with partner agencies and contributing to research and campaigns
  
  

What We are Looking For

• Experience in advice work or a related support role
• Strong knowledge of welfare benefits, housing, and debt advice (or willingness to learn)
• Excellent communication and interpersonal skills
• Ability to work independently and manage a varied caseload
• Commitment to equality, diversity, and the values of Citizens Advice and CGL
  
  

What We Offer

• A supportive and inclusive team environment
• Ongoing training and personal development
• Opportunities to contribute to meaningful change in your community
  
  

Citizens Advice Rural Cambs is a local charity serving at the heart of our community, covering Fenland and Huntingdonshire, entirely funded by grants and donations, and we are a member of national Citizens Advice.

Citizens Advice Rural Cambs values diversity, promotes equality and challenges discrimination.