Front Office Supervisor - #190785

JOB TITLE – Front Office Supervisor
DEPARTMENT – Front Office
RATE OF PAY – £13.28 per hour plus amazing benefits
HOURS – Full Time
LOCATION – Newport, NP18 1HQ
ID – REQ6548

OVERVIEW -
Join the ‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Front Office Supervisor based at our 5 star hotel - just one of the fantastic opportunities we offer from ‘Manor to Marina’.

OUR IDEAL HERO WILL HAVE -
The ability to lead from the front – organise, inspire, and motivate your team to deliver excellence
The confidence to tackle daily operational challenges and have a solution-focused mindset
A track record of being able to create outstanding guest experiences in a high-expectation environment
Drive efficiency and high standards in a fast-paced, quality-driven setting
Experience of overseeing Rooms Division operations, ensuring seamless service and exceptional results

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL -
Lead by example – ensure Front Office team members uphold department standards throughout your shift
Deliver exceptional guest experiences from arrival to departure, making every moment special
Train and develop the team to meet The Collections standards and evolving business needs
Maintain consistency and excellence in service, ensuring a smooth and welcoming atmosphere

BE RECOGNISED AND REWARDED -
As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as -
Access to career development training from day one
Discounts on food & beverage and hotel stays
Discounted leisure membership
Free GP virtual appointment service
24/7 wellbeing helpline
NEST pension scheme
Social Club
Staff appreciation events
Monthly and end-of-year awards

GROW WITH US -
As a Celtic Collection employee, you will be able to say –
I am equipped, trained, and supported to do THE BEST JOB I CAN
I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFO -
In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.