Field Support Coordinator - #145479
BSH UK & Ireland
Date: 3 weeks ago
City: Corby
Contract type: Full time
Tomorrow is our home
Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.
Weekly hours: 37.5
Permanent (P)
Your Responsibilities
Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.
Weekly hours: 37.5
Permanent (P)
Your Responsibilities
- To ensure all admin tasks are completed daily.
- Technicians are planned in the most efficient way to increase TODs (Taken Orders Daily) and reduce travel time.
- To deal with SSR calls and queries from both Technicians and the Contact Centre
- Arrange cover for when engineers are sick and on annual leave
- Proactively seeking solutions for outstanding repairs.
- Strong organisational and time-management skills.
- Solution and customer focused.
- Self motivated with the ability to work independently to resolves issue and make decisions.
- Ability to work under pressure.
- A willingness and ability to learn new skills.
- Real Living Wage Employer
- Bonus Scheme
- Life Assurance
- Enhanced Holiday Entitlement
- Contributory Pension Scheme
- Employee Discount and Access to BSH Reward website
- Training and Development Opportunities
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