Family Services Support Worker at Penhaligon's Friends - #196487

Penhaligon’s Friends Children’s Bereavement Charity provides emotional and practical support for families who have bereaved children in Cornwall. We are a reputable charity with a clear vision for growth and a strong sense of values. We provide telephone advice and support, family visits, group and individual support and training.

In line with current capacity, we are looking to appoint a new team member in our Family Services team working 3 - 5 days per week to support our delivery of high-quality family support and volunteer development. This post reports to our Family Services Lead and is based in our Redruth office with regular requirement to travel throughout Cornwall. We are an office-based team that work together in person.

We are looking for an enthusiastic, confident individual with proven communication and organisational skills. We offer a stimulating job with regular supervision and opportunities for professional development.

The person appointed to this position will support the coordination of the charity’s core service delivery with children, young people and their families. The post holder will offer information, advice and support to families managing their own grieving children, in addition to professionals, and will require a knowledge and understanding of, or willingness to learn about, the impact of grief, loss and change for children.

Taking referrals, offering supportive conversation and advice, and managing ongoing contact with parents and carers is an integral part of this role. There will be a requirement to contribute to the regular delivery of our community groups for young people and our families, and also our Activity and Memory Days. We are looking for someone who is practical, people-oriented, and thrives at working within a fast-paced environment whilst maintaining accuracy. You will be required to work collaboratively with our staff team and volunteers to ensure consistent delivery of a high quality service.

This role will require you to draw on your friendly, open communication style to motivate and encourage volunteers, supporting the team to coordinate the family services calendar of events. We are looking to appoint someone with an understanding of safeguarding, information sharing and the rules around data protection to work within our own professional and established guidelines. Penhaligon’s Friends is committed to safeguarding children and young people, and we will require the successful candidate to undertake an enhanced DBS check.

You will need to be confident with use of IT (including MSOffice) as administration and accurate record keeping are an important aspect of the role. Our charity has a requirement to provide impact measurement and reports to funders alongside having robust policies and procedures, which are everyone’s responsibility. Applications will be particularly welcome from applicants who have prior experience of either direct / therapeutic work with children and young people, or group work with children and young people, or supporting parents / carers in the community. Experience of working with young people 11+ would be desirable but not essential. 

If you are interested, you can apply via our application form on our website: https://penhaligonsfriends.org.uk/we-are-recruiting/