EY Foundation - Administrator - 12 Month FTC - #35105
Introduction to EY Foundation
Fixed Term Contract
The EY Foundation is a charity and a company, limited by guarantee, established in 2014. We were founded by EY, the professional services firm, which continues to provide funding and donations to the charity under a multi-annual funding agreement. We are governed by a board of trustees, who are supported by a number of committees and leadership and management teams.
The EY Foundation helps young people, disadvantaged in the labour market, to fulfil their work potential. We are unique in our position as the link between employers and young people, having strong relationships with both.
Our work involves designing, developing and running our own services: Smart Futures, Your Future, Beyond Your Limits and Accelerate, as well as raising independent funds to support new initiatives and reach more young people across the UK. We work with organisations from across all sectors, including commercial, not-for-profit, education and government.
As an independent charity we have to diversify and raise our own income through traditional fundraising, grants and, increasingly, through the development of our work with corporate partners.
EY Foundation is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful applicant will need to undertake an Enhanced DBS check via the Disclosure and Barring service, where appropriate.
At the EY Foundation, we have a hybrid working model in which our staff work from the office (one of our Hubs in London, Birmingham, Manchester or Glasgow) at least one day per week.
Within the Foundation we adopt flexible roles that reflect the dynamic nature of our charity and enable our people to learn, develop and grow their skills and open up career opportunities. This is part of our investment in you.
This role profile provides an outline of what will be involved in your role rather than an exhaustive list of duties. Both you and this role will naturally evolve.
In your role you will be expected to demonstrate or develop leadership competences based on the Foundation’s four key values. They are:
- Growth mindset – increase our impact on more young people through dedication, innovation and hard work
- Empower people – everyone is given the opportunity to develop and to succeed
- Courage – use new learning and diversity of thought to challenge the status quo, embracing lessons learned even if a project misses its targets
- Collaboration – build relationships – internally and externally – to share ideas, embed an inclusive approach, and achieve bigger outcomes.
Our commitment to diversity and inclusion
The scale of the challenge to tackle racial inequality is huge but we are passionate in our determination to secure change – both for our organisation and the young people we serve.
With over 80% of the young people we work with from Black, Asian or ethnic minority communities, our team and Board need to reflect the young people we support.
In 2019, we made diversity and inclusion a strategic priority, with a focus on race and in 2020 we published eleven race commitments. This included 50% of our team and leadership team coming from the Black, Asian or ethnic minority communities by 2025. Specifically, it is our objective that 30% of our team and leadership team will come from the Black community. You can find out more here.
Your role as Administrator
Whatever your specific responsibilities and specialisms, as an Administrator you will be customer and delivery-focused, structured and organised in your approach, highly engaged and interactive with colleagues and beneficiaries of our work. You will take personal ownership of your work and will be proactive in your own development. You will be collaborative with colleagues and supportive of each other in achieving our collective targets and objectives.
Your role as Administrator
As Administrator you will work for the EY Foundation in the Programmes Team and very close to the Recruitment and Onboarding Team at EY. In this role you will be responsible for the efficient and effective processing of HR post offer and onboarding administration for EY Foundation's paid work experience programmes such as Smart Futures, Your Future and Beyond Your Limits.
The role will include several key responsibilities but are not limited to:
- Operational support – assisting in all administrative work in programme delivery, including the distribution and collection of laptops to programme participants, helping with onboarding processes for young people, liaising with relevant EY and team colleagues.
- Work closely with the Recruitment & Onboarding team who delivers excellent service in line with the firm’s recruitment requirements and ensures service level agreements are met in line with HRSSC standards.
- Be responsible for processing all administration relating to the offer of employment, including offer letters, joining instructions, referencing, welcome induction and updating HR and other systems. This includes the on-boarding of international hires.
- Process payroll changes and reduce risk around payroll processes by reviewing and checking transactions identified on interface reports from the Payroll provider in a timely way, engaging the Payroll & Benefits team appropriately.
- Be the first point of contact to anticipate and respond to queries from future joiners, including referrals from our HR Advisory Team, conducting further analysis and investigation when required.
- Produce regular progress reports for the Student Recruitment Team and endeavour to identify and contribute to process improvement and technology optimisation to benefit key stakeholders and the business.
- Provide flexible support across both the pre-offer and post-offer processes.
- Commit to driving your own personal development by ensuring your knowledge and skills are up to date and keep well informed of HR policy and industry news. You ensure compliance with the Data Protection Act always.
Your experience and knowledge
We are interested in people with proven recruitment administration experience and working knowledge of the professional services industry. As a successful candidate you will have the ability to manage high volumes and juggle conflicting priorities.
To qualify for the role you must have
- A strong proven customer service experience and a professional telephone manner.
- A high degree of accuracy and attention to detail in dealing with routine tasks.
- The ability to communicate confidently and operate appropriately within the organisation, particularly with key stakeholders.
- Initiative when problem solving, being self-sufficient and proactive when researching service line and industry knowledge.
- The ability to influence challenging stakeholders, manage resistance and escalate as appropriate.
- IT literacy with Microsoft packages.
- Working in a delivery-focused organisation.
- A proactive individual who is a strong team player with the ability to communicate confidently and use their initiative with a problem-solver attitude.
- Proven experience in managing high volumes activities in a fast-paced environment.
- Being adaptable and able to understand risks to the firm.
- Strong and evidenced commitment to diversity.
- Strong commitment to improve the working lives and prospects of disadvantaged young people in the UK.
Ideally, you’ll also have:
- Administration experience within a service delivery team environment.
You will be able to demonstrate the competences expected of an EY Foundation co-ordinator. Where you need more time to fully develop those competences we will support you in so doing.
For details of the required competences see our annexed competency framework.
EY Foundation is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. Offers will be subject to an Enhanced DBS check via the Disclosure and Barring Service.