EXPORT CUSTOMER SOLUTIONS OPERATOR - #188379

Start date 31/07/2026 Time Type Full time Contract Type
Permanent Mobile Work No mobile working

YOUR BENEFITS

Company Pension Scheme Our enhanced pension scheme helps you plan for a secure future, with greater contributions to boost your retirement savings and give you peace of mind. Salary sacrifice scheme also available to eligible employees Continuous Training Sharpen your skills and advance your expertise with ongoing development and access to our on-demand learning portal One Rhenus Exclusive Discounts Access to our discount portal to save money on your everyday spending, holidays, fitness & leisure Free Parking For your convenience, plus our EV Salary Sacrifice Scheme driving electric more affordable, letting you lease a new electric car with savings on tax and National Insurance, plus hassle-free setup and maintenance Health & Sports Our Employee Assistance Programme provides 24/7 confidential support for any mental, physical, financial, or personal challenges. It includes a hotline, personalised counselling, and a wealth of online resources to help you navigate life's ups and downs Holiday Bonus Enhanced holiday entitlement with the ability to flex your holiday entitlement further with our buy and sell scheme Reference ID JR122533 Company Name Rhenus Logistics Ltd. Location Cannock Job Category Freight Services Business Unit
Road Freight Contact Person Clare Hastle

JOB DESCRIPTION

WHAT YOU CAN EXPECT

We are recruiting for an Export Solutions Operator based in Cannock.

The Road Export Operator is responsible for managing and coordinating road freight export shipments from booking through to final delivery. The role ensures shipments are executed efficiently, compliantly, and in line with customer requirements, while maintaining high service standards and strong communication with clients, hauliers, and internal teams.

At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory, or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.

Recognised as a top employer and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit, continued growth, and excellence.

The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou

WHAT YOU BRING

Main duties:

• Manage daily export planning, ensuring trailers are utilised to maximum capacity and routes are optimised for cost, efficiency, and customs requirements

• Booking receipts

• Negotiating rates with hauliers

• Network and Partner communication

• UK customs formalities – Prepare, verify, and process export documentation (CMR, invoices, packing lists, customs documents, etc.)

• Ensuring system data is correct and maintained

• General admin: filing, queries, claims, PODs etc

• Participate in training sessions to remain updated on compliance protocols and procedures

• Any other additional tasks in line with the evolving needs of the business

What you bring:

• Existing experience in export road freight preferred

• Strong organisational skills and administrative skills required as responsible for departments housekeeping

• High attention to detail and commitment to maintaining data accuracy

• Able to work both independently and collaboratively

• Proactive approach to identifying and resolving issues

• ETSF/customs warehousing knowledge.

• Export customs, EXA, EXD, T1/T2/T-

• ASM Sequoia system knowledge advantageous

• Calm under pressure with a structured approach to decision‑making.

• GCSE or equivalent in English and Math

• Other languages could be beneficial

• Proficient in Microsoft office (Word / Excel / Teams / Outlook)

BUSINESS UNIT

ROAD FREIGHT

Logistics needs intelligent management so that goods are in the right place at the right time -our transport solutions guarantee exactly that. Rhenus Road Freight's product portfolio ranges from groupage freight, partial and full loads to hazardous goods, and special transports. Together with accompanying services such as insurance or customs, this results in individual and industry-specific full-service packages. We are pragmatic and uncomplicated. At the same time, our permanent course for growth opens up long-term perspectives for all our employees, whether they are specialists or career changers.

WELCOME TO RHENUS

Where our journey of growth connects with yours.

We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.

RECRUITMENT PROCESS

ONLINE APPLICATION

Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.

APPLICATION SCREENING

Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.

SELECTION PROCESS

Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.

ONBOARDING

With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.