Experience Centre Ambassador - German/Portuguese/French Speaking - #140931

Discover your journey into the extraordinary.

Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group's hundreds of years of maritime expertise, our fleet of ships have been built and designed differently to uniquely transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travellers. This role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and have a keen desire to make a difference while contributing to the future of a new luxury award winning brand.

• Books all aspects of the guest journey including but not limited to cruise itineraries, destination experiences, pre/post travel inquiries
• Provides best in class luxury service to our Travel Advisors and to guests, hosting them via phone, video chat, e-mail, chat and/or in person
• Supports the Global Sales Organisation by building strong relationships with our Travel Advisor and Guest community
• Be an expert and reference in the use of our technology systems, Salesforce, and Versonix Seaware to deliver personalised guest experience
• Provides feedback on the quality and efficiency of customer support processes and be able to suggest enhancements when they see fit.
  
  

• Minimum of 1 year of experience in a contact centre is highly desired
• Comfortable using IT systems daily, knowledge of Versonix Seaware and Salesforce is an advantage
• •Willing to work full time on shifting schedules, including weekends to support global markets and time-zones
• Previous experience within the luxury travel or hospitality sector is an advantage
• A genuine knowledge and interest in global travel destinations. You may have never been to Machu Picchu, but you know it is in Peru!
  
  

Fluent in oral and written English as well as German OR Portuguese OR French is a must

Full Right to Work in the UK required.

At Explora Journeys, we are redefining luxury ocean travel — where discovery, well-being, and a deep respect for the seas come together in harmony.
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.