Executive Housekeeper - #67692

Your mission:

Should you choose to accept it…

If you have an eye for detail, cleanliness, and are passionate about leading a team, then this job is for you.  You will be responsible for maintaining Virgin Hotel’s high standards of cleanliness in managing the cleaning of guest rooms.  You will also be required to communicate, coordinate and work well with other teammates, supervisors and guests. Even more so, we expect the Executive Housekeeper to be aware of their surroundings and notice/anticipate guest needs in order to engage the guest to let them know that they are there to take care of them with their genuine and “go the extra mile” service. 

The Nitty-Gritty:

What exactly you will be doing…

• Learn and retain complete knowledge of housekeeping procedures and comply with all policies and procedures.
• Cultivate a team of personable, genuine and committed individuals to make up the Housekeeping department. Hold members accountable to operating standards and the Virgin culture.
• Head of Training for the Housekeeping team. Create weekly training topics and review with staff.
• Ensure Housekeeping team are completing job specific checklists daily and thoroughly for their respective positions.
• Complete opening procedures and team briefing sessions
• Learn and teach knowledge of all housekeeping technical systems
• Assign work to room attendants and train associates in housekeeping duties
• Inspect rooms to make sure that they are up to Virgin Hotels standards of cleanliness
• Learn and participate in the Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
• Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service.

Background must-have:

• Minimum of two years of Housekeeping managerial experience.
• Working experience in luxury hospitality sector preferred
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
• Current right to work in the UK

Who we are:

We love what we do and what we do is important!  We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates.  Everyone should go home feeling better because they learned something new or had fun working that day. 

Why work with Virgin Hotels:

Because it is fun, of course! But we appreciate that fun isn’t always enough – what else is in it for you?

• Generous salary
• Annual Bonus of up to 20% of your salary
• 4 x your salary life assurance policy
• Employee Assistance Program
• Company sick pay
• A day off for your birthday
• Paid leave to volunteer to spend time with the causes closest to your heart, for every teammate
• Family friendly policies and allowances
• Teammate discount at Virgin Hotels and 20 other Virgin brands!
• Training and development including management development course
• Teammate meals and drinks provided
• Regular social events througout the year
• Employee recognition and reward programmes

Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds.  We are proud to be an inclusive and Equal Opportunity Employer