Employee Services Representative, OneSource - FTC - #151870
The Estée Lauder Companies Inc.
Date: 13 hours ago
City: Fareham
Contract type: Full time

Description
Accountabilities:
Accountabilities:
- Acts as the first point of contact responsible for the accurate resolution of employee and manager inquiries and requests that are initiated via phone, the HR system/portal, or other access channels
- Meet business objectives by ensuring key measurements/guidelines such as SLA’s, KPI’s, and best practices are met
- Seeks rapid and efficient resolution of 'How To' questions using all available information, guidelines and training material, providing an efficient and compliant response and leveraging existing reference material.
- Document all incoming queries and calls, in our case management system and updates all relevant systems as needed
- Understands scope of services, analyzes nature of requests and escalates items to others as defined
- Responsible for maintenance of accurate and updated employee data. Inputs data and ensures data integrity, including participation in regular or external audit activities
- Responsible to ensure all required employee documentation is created, delivered and received according to set standards, including any follow-ups and takes ownership of daily operations work
- Become an expert in country/countries supported and other specialist areas (as applicable)
- Deliver high-touch customer service by using professional and customer-focused approach. Ensures employee data privacy where appropriate, including confidentiality and protection of sensitive employee reports or information
- Applies and follows documented Quality guidelines when handling employee inquiries demonstrating excellent verbal and written communication
- Participate in trainings and apply new learnings, including adoption of new services
- Active participant in the continuous improvement agenda. We value feedback and suggestions for improved efficiencies or processes. All team members are involved in system enhancements, testing, projects and translation updates (as needed).
- Helps and trains customers and HSR’s to navigate through the various self-service offerings across the HR systems and processes. Active participant in training delivery and training material creation and maintenance.
- Work in partnership with HR teams in supported country and other local/regional/global teams
- Work together with other HR Services Representatives and share team tasks as required
- Promote usage of official communication channels and services
- Excellent customer service focus and manner
- Excellent verbal and written communication skills
- Data entry skills including excellent data quality, demonstrating accuracy and attention to detail in work
- Previous data entry or customer service experience preferred
- Experience in Excel and Word and strong working knowledge of Oracle HRIS system preferred
- Ability to work well in a team environment, seeking the ideas of others and valuing differing perspectives
- Ability to solve problems in a timely manner and take initiative to make processes and programs better
- Ability to learn new systems
- Excellent organizational skills
- Ability to handle multiple requests in a timely manner
- General analytical and problem⁃solving skills
- Strong interpersonal and listening skills
- Ability to deal with ambiguity
- Ability to handle confidential information
- Ability to identify when data⁃related issues need to be escalated
- Ability to work with diverse people
- Abilityto maintain objectivity under pressure
- Advanced command of English
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Quality Engineer II
Parker Hannifin,
Fareham
5 days ago
Responsibilities Role Summary We’re looking for a Quality Engineer with knowledge of AS9100, ARP4754A, DO178b/c, and D0254 to join our Quality Team on-site in Fareham 4 days each week, with 1 day working from home. Reporting into the Project Quality Manager, you will take a proactive approach in the development and implementation of quality assurance to meet business, customer and...

Financial Reporting Manager
Aztec Group,
Fareham
2 weeks ago
Reports to Senior Financial Reporting Manager / Associate Director The purpose of this position is to account for a varied portfolio of fund structures in conjunction with the Senior Financial Reporting Manager / Associate Director. Key responsibilities: Lead a small team of accountants in delivering provision of services for various clients' fund and corporate structures Managing clients, deliverables and capacity...

Recruitment Consultant
Carbon60,
Fareham
2 weeks ago
Recruitment Consultant (360) Location: Fareham Are you a driven recruiter ready to make a real impact? Carbon60 is looking for a Recruitment Consultant to join our team in Fareham. This is a fantastic opportunity to grow your client base, manage end-to-end recruitment, and work with a supportive team that values results and integrity. Responsibilities: Building strong relationships with clients, candidates,...
