Duty Worker - #192194

PERMANENT, 37HRS, GRADE 2 AS, £25,398 , FTE

37

Full-Time

Nottingham

Life Assurance, Pension (up to 4%), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, learning programmes tailored to suit different roles and services, Health Cash Plan

Support Planner, Support Worker

22/06/2026

REQ004623

DUTY WORKER - TRANSITIONS CITY, NOTTINGHAM, PERMANENT, 37HRS, GRADE 2 AS, £25,398 ,FTE

• Are you a caring individual who is concerned about social inequality? Beginning a career with Framework Housing Association working with disadvantaged young people aged 16-25 could be for you.
• Do you want a rewarding, flexible role where you can positively affect the lives of young people?
• Do you have an understanding and or can relate to the issues that young homeless people face?

The Unaccompanied Asylum-Seeking Children’s service works directly with Nottinghamshire County Council and the Family Service to accommodate and support asylum seeking children. The service has both core and cluster accommodation, including emergency bed spaces for spontaneous arrivals. The aim is to ensure that all support needs are comprehensively identified and met. The young people in this service are rewarding to work with, they are motivated and willing to engage with staff.

We are looking for a dedicated and passionate full time Young Person’s Duty Worker to be responsible for young people aged 16 to 25 years old who are referred into our unaccompanied asylum-seeking Service. The successful applicant will have the ability to support young people with daily life skills and be able to easily build rapport and trust. Supporting young people to make informed, safe decisions is key.

The role requires the successful applicant to work 37 hours per week, covering a rota which includes evenings, weekends, and bank holidays. You will be based in core services which are staffed 24hrs a day, based in Colwick, Sherwood and Lady Bay and will also visit young people in our dispersed accommodation in various locations in Nottingham City and the boroughs of Gedling and Broxtowe.

Experience of working with young people is desirable but the ability to build rapport and encourage young people to make informed, good decisions is what is most important.

Duties & Responsibilities

• To create a positive, nurturing and trusted home environment for young people
• To work collaboratively with other agencies and professionals including social workers, personal advisors, housing providers, health professionals
• Build effective relationships with young people referred into and living at the service.
• Complete sign-up paperwork for people moving in.
• Encourage young people to problem-solve and identify coping strategies when experiencing trauma, distress, self-harm, anger.
• Deliver activities promoting social engagement, healthy living, independent life skills and effective shared living.
• Maintain all records in line with internal Framework reporting and recording standards.
• To assist with completing tasks on support plans with young people.
• Complete welfare checks and resident at risk checks.

Why Join Us?

• We invest in you and encourage career progression – providing a full induction, e-learning and classroom training, management development pathways, fully-funded professional qualifications and more.
• Your wellbeing is important to us. We emphasise wellbeing in all our working environments and employ a Wellbeing Practitioner to support our staff.
• Employee assistance programme, salary sacrifice schemes.
• Stakeholder pension, enhanced maternity and paternity leave and paid sick leave.
• 32 days holiday including Bank Holidays – increasing with service.
• Paid DBS and Update Service.
• Loyalty awards and non-contributory life insurance.
• Equality and diversity is important to us: we welcome applicants from all backgrounds and cultures, and appreciate the variety of experience they provide. As one of Nottingham’s few Disability Confident Leaders, we warmly encourage job applications from people with disabilities.
• Framework is incredibly proud to hold Investors in People (IIP) Gold accreditation. This accreditation recognises our continued commitment to creating a workplace where people feel valued, supported, and empowered to grow.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

98% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer, we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application.