Discharge and Flow Coordinator - #189119

At UHBW we have two Transfer of Care Hubs to support our patients with discharge planning from admission through leaving hospital and into the community; one Hub at the Bristol Site and one at Weston General Hospital. The Transfer of Care Hub bring together our community partners (Sirona), Local Authorities and Voluntary Sector colleagues across BNSSG from multidisciplinary backgrounds to holistically support patients in leaving hospital.

The Transfer of Care Hub brings together, Acute Trust Case Managers, and Patient Flow Coordinators, Social Workers, Local Authority Discharge Coordinators, Sirona Case Managers, Community OT's, the Homeless Team, Voluntary Services and Flow and Discharge Coordinators.

The aim is to work collaboratively and holistically to support patients to get 'Home First'. We are looking to recruit a number of Discharge and Flow Coordinators (for Bristol site) to join the Transfer of Care Hub based on the wards.

Discharge and Flow Coordinator will support the effective management of patient discharge from hospital and will play a pivotal role in supporting ward-based colleagues with patient discharge plans (including managing patient expectations, supporting with practical elements relating to discharge; booking transport, ensuring TTA's and discharge summaries are done, checking equipment, liaising with onward care providers). You would be integral in providing an excellent service to our patients easing their transition home.

We are looking for an outstanding individual who:
has exceptional administration and organisational skills

is enthusiastic, driven and practical

has excellent communication and engagement skills

can adapt to different ways of working

is able to prioritise workload

constantly strives to make improvements

can use their own initiative as well as working as part of a team

There will be some weekend working with Saturdays and Sundays covered on a rota basis.

Main duties of the job

Act as a first point of assistance for both internal and external enquiries relating to patient discharge

Facilitate and support effective and early communication between hospital staff, the patient and their family with regards to discharge planning.

Manage patient communications via telephone and through Trust systems to create letters and emails

To act as a point of contact for queries from clinical and non-clinical staff

Liaise with clinical and non-clinical teams across the Trust via telephone and email

Escalate patient queries, capacity problems and general issues to line manager or relevant clinical staff as appropriate

The position is full time, Mon-Fri 8am-4pm with weekend working on a rota.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

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