Director of Digital Delivery Centre - #145868

Join the NHS Business Services Authority (NHSBSA) in a new pivotal leadership role, leading the Digital Delivery Centre, shape and deliver a complex agenda including delivery management, user centred design, software and cloud engineering and solution design areas.

Our Digital Delivery Centre is the engine room running our digital products and services. With teams working on some of the NHS's largest national systems including NHS Pensions and NHS Jobs, ensuring that capacity and capability is fit now and the future.

You'll be responsible for robust delivery governance, adhering to internal and national delivery approaches including Government Service Design standards. Digitising services through leading-edge technology to deliver taxpayer value and huge NHS savings that can be reinvested in front-line care.

We're committed to being a flexible employer and are currently hybrid working. The office base for this role is Newcastle upon Tyne and we ask for flexibility to attend the office for in-person collaboration multiple times a week.

Interviews will take place in Newcastle on 8th & 9th July.

What do we offer?

• 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays
• Excellent pension, 23.7% employer contribution
• Flexible working
• Active wellbeing and inclusion networks
• NHS Car Lease Scheme
• Access to a wide range of benefits and high-street discounts

Main duties of the job

As a senior leader and member of NHSBSA Leadership Team, reporting into the Chief DDaT Officer, you'll deliver sustainable transformation, harnessing the benefits of providing national at scale services.

• Responsible for DDaT professions in User Centred Design, Software Engineering, Solution Design/Architecture, Cloud Engineering and Delivery Management, you'll develop and maintain strategies to drive professional excellence including compliance with government professional standards.
• Ensure delivery platforms and processes are fit for purpose, working with suppliers to ensure new system requirements are delivered to standards.
• Embed a strong service design culture focused on user experience, accessibility, and inclusion. Lead on creating a culture of user need led delivery centred around UCD principles.
• Strategic alignment of service delivery, workforce planning and operational excellence to embed a culture value add and efficiency. Champion continuous improvement and innovation to enhance service impact, overseeing governance, risk, and compliance with a strategic and ethical lens, balancing ambition with accountability.
• Develop service insight and complex data to evaluate and improve current operating model, whilst horizon scanning for future opportunities.
• Lead highly complex change and transformation plans, navigating sensitive environments.

See attached job description for full responsibilities.

About Us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.

We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.

As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.

Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Job Description

Please refer to the attached job description and person specification for the full description for this role.

The NHSBSAs Digital Delivery Centre is the engine room which runs our digital products and services, this is where our capabilities for the inception through to the running and ultimately retirement of our digital services are housed, including Delivery Management, User Centred Design, Software Engineering and Cloud Engineering our Digital Delivery Centre is the home of our builders. Working in cross-functional squads each responsible for one or more product or service, teams will follow a combination of Agile and/or Waterfall techniques for delivery of features across allocated products and services.

Responsible for teams working on some of the NHSs largest national systems both B2C and B2B the Director for the Digital Delivery Centre will be responsible for ensuring that capacity and capability of the delivery centre is fit for now and the future. Looking inwardly at the demand of the organisation in collaboration with the DDaT Director for Delivery, Governance and Strategy and putting in place and strategy and delivering upon it to meet those demands both from a capacity and a capability perspective.

The Director of the Digital Delivery Centre will be responsible for ensuring that good and robust delivery governance is in place and the right methodologies are applied, the Director will be responsible for the adherence of internal and national delivery approaches such as UK Government Service Design standards.

In addition to this the Digital Delivery Centre is the home of our People Leadership capability, operating a matrix management model a team of People Managers will business partner across the DDaT directorate to ensure that good people leadership and management is in place working to support our aspiration of being the best place any of us have worked you will work closely with our Corporate People team to ensure alignment to organisational priorities and practices.

Strategic Leadership

• Providing strategic leadership to a department of DDaT professionals who provide services in line with role accountabilities to enable the delivery of the NHSBSA strategy and business plan through development and implementation of Strategy and associated plans, whilst supporting the Chief Officer in the development of vision and strategic direction.
• Ensure that the platforms and processes utilised for service delivery are fit for purpose and work with suppliers to ensure that new system requirements continue to be delivered to the appropriate standard.

Digital Data and Technology Leadership

• Lead the organisations digital service delivery, ensuring end-to-end excellence in digital service design and operations. Responsible for the professions of Delivery Management, User Centred Design, Software Engineering, Solution Design, Cloud Engineering you will create the conditions for these professions to deliver, this will be a combination of your own expertise and also your team of Heads of Profession for each areas expert knowledge you will ensure that good practices are in place for the professions to learn, share and engage such as communities of practice (guilds) and show and tell sessions.
• Develop and manage capabilities in the delivery of digital solutions, you will ensure that good delivery governance is applied across the teams within the Digital Delivery Centre. This includes Agile and/or Waterfall approaches you will ensure that the ceremonies needed to manage delivery are in place and functioning effectively, you will work with teams and stakeholders to design and implement performance measurement approaches (KPIs such as burndown and forecasting) so that teams are effective in delivering, looking for an implementing improvement to support high performing teams with predictable output.
• Implement a matrix model for capacity allocation, ensuring effective delivery of services based on organisational demands. Working with stakeholders within DDaT you will identify priorities and collaborate to allocate capacity where it is most effective, working in a environment of cross functional delivery squads you will monitor allocation of individuals and teams looking for opportunities for efficiency and exploring different delivery models such as working with 3rd party suppliers to expand and contract as demand is needed.
• Embed a strong service design culture focused on user experience, accessibility, and inclusion. You will lead on creating a culture of user need led delivery within the organisation, looking to ensure that all which we do is built upon solid user needs and UCD principles
• Horizon scan and be abreast of the emerging delivery practices in product and service delivery of Digital solutions, leading the adoption of these approaches. The role will take a continuous learning and inquisitive approach to the emergence of new approaches and capabilities in the field of Digital, looking for opportunities through these developments for use and improvements within the organisation and across the services the NHSBSA deliver. The postholder will sponsor and champion projects to implement new ways of working and solutions which evolve using change management and delivery techniques.