Digital Services Assistant - #186264

For Further Information About This Role, Please Email

Vanessa Nadin (Technology Enhanced Learning (TEL) Developer) via [email protected] or Kimberly Clarkson (System Manager - Identity Services) via [email protected]

About The Role

We are seeking to appoint an enthusiastic and motivated individual to join our Digital Training & iServices team. You will possess excellent interpersonal skills with the ability to communicate with staff at all levels. The role will involve all activities associated with the issue and management of smartcards across all Trust sites, therefore an understanding of Registration Authority processes would be advantageous. You will also provide administrative support to the Digital Training Team and will be primarily working alone, therefore the ability to manage your own workload and prioritise activities is essential. The position is based at Dewsbury Hospital but there will be a requirement to work across all Trust sites using the Trust shuttle bus service if required.

Please refer to the attached job description and person specification for further details.

Main duties

• Provide advice and guidance to staff using a variety of communication methods, eg phone, email, Service Desk (Helix) calls, Microsoft Teams and face to face
• Maintain accurate records / file management / scanning
• Liaise with key stakeholders and staff from other services, eg Medical Staffing, PDEU, Medical Education etc to obtain and clarify information
• Travel across all Trust sites to support smartcard and training sessions
• Create, review and update Digital Services pages on the Trust intranet
• Support all Digital Teams with the processing of recruitment onboarding forms. This includes business as usual recruitment as well as large cohorts, eg doctor rotations
• Provide administrative support at a variety of meetings. This includes scheduling, development of agendas, meeting notes and action logs
• Support the Digital Identity Services Team Leader in the scheduling of smartcard sessions
• Provide in-person support for smartcard sessions both independently and alongside other colleagues
• Undertake all aspects of identity management in line with local and national guidelines
• Undertake tasks to manage staff starters, leavers and changes
• Issue and maintain NHSMail accounts in line with local and national guidance
• Train Trust staff in basic Registration Authority (smartcard) functions, eg unlocking smartcards
• Complete data quality checking tasks to ensure records are maintained and accurate
• Support the Digital Training Team Leaders in all aspects of training course scheduling in line with the scheduling standard operating procedure
  
  

Effectively use the following systems (subject to change)

• Care Identity Service (CIS)
• Spine User Directory (SUD)
• Card Management System (CMS)
• Remedy Helix (Call logging software)
• Electronic Staff Record (ESR)
• Oracle Learning Management (OLM)
• Digital Learning Solutions (DLS)
• Active Directory (AD)
  
  

Please refer to the attached job description and person specification for further details.

Qualifications

Essential person specification requirements

• NVQ Level 3 qualification in related subject/relevant experience
• CSE or GCSE in English Language and Maths or able to demonstrate equivalent experience
  
  

Experience

• Experience of Microsoft Office applications, in particular, Word, Outlook and Excel
• Experience of using Microsoft Teams
• Experience of dealing with staff at all levels
• Experience of clerical and administration duties
  
  

Knowledge And Awareness

• Awareness of own limitations
• A willingness to undertake further training as required and evidence of ongoing commitment to personal development
  
  

Please refer to the attached job description and person specification for further details.

Be part of MY team

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Application Guidance

We understand that more applicants are using artificial intelligence (AI) technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.

Our Benefits

• Access to the NHS pension plan
• Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
• Exceptional employee health and wellbeing services
• Extensive benefits and support, including:
• Onsite nurseries and childcare salary sacrifice scheme
• Home electronics scheme
• Cycle to work scheme - subject to eligibility criteria
• Car lease salary sacrifice scheme - subject to eligibility criteria
• Working carers support and advice, carers network and carers passport
• Flexible working options and family and carer-friendly policies
• Established staff networks, including LGBTQ+ and Race Equality
• Career progression, training and support
  
  

Skilled worker sponsorship

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