Desktop Support Engineer - #143554

About the Role:

As a Desktop Support Engineer, you will provide first and second line support for IT in the respective project offices. This includes laptops/desktops, printers, AV and meeting room equipment, supporting MS Office and business applications and delivering images and upgrades. While the Desktop support engineer will primarily support Windows a broad understanding of other IT technologies such as network and server infrastructure is required to in order troubleshoot complex problems and undertake routine maintenance activities supported by 3rd line

Key Accountabilities:

• Work with the business to understand and interpret their needs. Proactively identify areas of opportunity and offer advice/training to ensure maximum exploitation of approved IT technologies.
• Provide support for software and engineering applications including installation, licensing, troubleshooting support etc. This will require regular communication with application support experts.
• Work with the central Infrastructure, network, desktop and technical computing support teams in globally to ensure compliance with global support processes and technical guidelines (e.g. hardware specification and procurement, backup procedures, virus control, PC build, software installation and licensing, security administration etc). Maintain regular contact with the central global IT team.
• Deliver monitoring of servers, network, backup infra and report to central /vendor (for RMA) team for any alerts /failures etc.
• Maintain accurate and up to date documentation of the IT infrastructure, including PC, Printer, Network, Server, accessories inventory, third party contractual documentation (maintenance contracts, support contacts) etc.
• Support the Administration and maintenance of various productivity enhancement tools such as Sharepoint and O365 and champion the fullest possible use of this technology.
• Administration of the various communication technologies in use, including maintaining use of wireless LAN, mobile devices and follow-me printing.
• Maintain professional working relationships with key third party suppliers.

Knowledge & Qualifications:

• Ability to communicate effectively with business customers and IT colleagues up to senior level.
• Broad knowledge of office IT infrastructure/communications, including server and desktop hardware and software, and local/wide area networking technologies.
• Experience of having supported the full range of IT technologies in a similar sized organisation.
• Experience of working with a ticket system, escalating and providing information for multiple IT teams and managing issues through to resolution

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.